Just Being Social | by Jay Strother for Legal Management

If you're looking for the latest "buzz" about social media ethics and professional responsibility for lawyers (and their employees), I highly recommend Jay Strother's article, Just Being Social , published in the March/April edition of Legal Management, a publication of the Association...

Don't Fire Your Receptionist...

Fire the person who hired him or her. Over the years, I've told a few horror stories involving receptionists. Two that immediately come to mind, include: the cigarette dangling, shoeless one , and the one that told the caller to get lost . It has always amazed me that businesses, including...

Aloof and clueless

The Economist's "Johnson" blog had an entertaining, and all too true, post several days ago: " Airlinese ." It pokes fun at the awkward butchering of the English language on commercial airlines. To some extent, I think that the blog's author is too kind. Airline jargon...

The Elevator Speech Updated | Small Message, Big Impact

Terri L. Sjodin is a speech geek. Her experience on her speech and debate teams in high school and college laid the groundwork for her 2011 book, "Small Message, Big Impact : How to put the power of the elevator speech effect to work for you." Persuasive and instructional, Ms. Sjodin...

Law Firm Staff: Overlooked Marketers

Most employees of law firms are in a great position to help in the firm's business development efforts - or help damage them. A lot of that depends on how they are treated, how much that love or hate their job, and are otherwise engaged in the business of the law firm. This is particularly...

Facebook for Lawyers: Don’t overlook the efficiency and power of a network on Facebook

The other day, I added a "new" Friend to my Facebook network, someone I see maybe once a year at a professional gathering. I thought: This is great. Can it get any easier to stay in touch and up to speed on what's going on in her life so that the next time we meet we can immediately...

Review of "Point Made"

I'm rather passionate about legal writing. In particular, I'm looking for ways to improve my own writing. I think my writing is pretty good (I was number one in legal writing in my class for what it's worth), but I know I have a long way to go to get my writing to "great." As such...

Clients Still Hire Lawyers Not Law Firms, So Get Off Your Duff!

Over the years I have met many a lawyer who wasn't into marketing or sales. The reason: the firm will do it. Well, the firm can't do it. Individual lawyers must, because clients continue to hire lawyers, not law firms. In a recent article entitled "How to Make It Rain By Marketing...

Marketing Tip: Avoid Malpractice Claims

Now there is a brilliant title, right? Obviously, any client who sues for malpractice (or even files a grievance with the state bar), is probably not going to hire you again. Not to mention how many people they will bad mouth you to. Okay, so that is pretty darn obvious. But stay with me a minute...

Law Firm Management Ideas | The Benevolent Dictator

Listening to a law firm administrator explain how he handles internally sensitive issues at his law firm over a business dinner one evening, I remarked, "You're a benevolent dictator! Sounds like it's working for you! Management by consensus may be an easier path, but it is a sure path...

How to find an extra 1,000 hours a year

I have a confession to make. I'm an information junkie. All my life I've been a voracious consumer of books, magazines and newspapers. From burying my nose in novels as a child, through reading 3-4 books a week when commuting as a lawyer, to teaching myself to speed-read early in...

The challenges of change in managing lawyer careers

Our firm is currently advising several law firms about improvements to their career management policies and procedures. In some legal markets this has become a very important strategic issue - not just one of internal human resources management. In order to make the improvements that are necessary...