LexisNexis® Legal Newsroom
Client Service As a Business Development Strategy

Doing Good & Building Your Practice Big Time Creating and fostering excellent relationships is the key to becoming a rainmaker. Providing existing clients with extraordinary service is every attorney's and law firms' ticket for prosperity. Client Service by the Numbers Providing...

The top ten ways for lawyers to increase client satisfaction

In the current economy, other lawyers will be coming after your clients. Every lawyer would therefore be well advised to increase client satisfaction and protect the relationships that ultimately pay your salary, bonus, and rent. You can't make clients too happy. Review these best practices from...

Are you at risk of losing a client? 10 diagnostic questions

As my colleagues and I interview the clients of law firms, we hear a consistent set of complaints about the service that they receive from law firms. Here is a short checklist to help law firms consider whether they have the basic management structures and systems in place to allow them to keep...