|
LexisNexis® Matthew Bender® Treatises and Forms
LexisNexis Matthew Bender is one of the world's leading publishers of legal analysis and case law.
The company offers more than 500 publications in print and electronic formats to subscribers in more than 160 countries.
LexisNexis Matthew Bender's Customer Service representatives are here to serve you Monday - Friday, between the hours of 8:00 a.m.
through 8:00 p.m. Eastern Time.
Contacting
Customer Support
Account, billing or subscription information
Please call (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST, Monday - Friday). International customers can call (518) 487-3000, ext. 7225 or contact us via e-mail at
customer.support@lexisnexis.com
or
visit our Web site, the Print
& CD Service Center.
How can I order replacement pages, volumes, contents and/or binders?
You are now able to order these items online at the Print & CD Service
Center. Or you may continue to phone us at (800) 833-9844, e-mail us at
customer.support@lexisnexis.com
or mail your request to:
LexisNexis Matthew Bender
1275 Broadway
Albany, New York 12204
Technical Support or for help using the product
Please call (800) 223-5297 (24 x 7 support). International customers can call (937) 859-5398, collect calls are accepted.
Back to Top >>
Self-help Options
Visit our Print
& CD Service Center
Missing an invoice? Want to view
last month's statement? Need to check current account activity? Do all
this and more from your computer, anytime, at your convenience. The Print
& CD Service Center provides print, CD and internet assistance
for your
LexisNexis Matthew Bender, Michie and Shepard's® titles.
Back
to Top >>
Billing, Payment and Account Questions
Visit our Print &
CD Service Center
Missing an invoice? Want to view
last month's statement? Need to check current account activity? Do all
this and more from your computer, anytime, at your convenience. The Print
& CD Service Center provides print, CD and internet assistance
for your
LexisNexis Matthew Bender, Michie and Shepard's titles.
Who can I call with questions about my
statement or invoice?
Our
Customer Service Representatives will gladly assist you with these questions.
Please call (800) 833-9844 between the hours of 8:00 a.m. and 8:00 p.m. EST,
Monday – Friday.
What forms of payment do you accept?
We accept the following forms
of payment: check, money order, Visa®. MasterCard, American Express®,
and Discover®. When you want to pay with a credit card, please
provide the card’s expiration date and the name and billing address of the
cardholder. We accept checks drawn on U.S. financial institutions. Please write
your LexisNexis Matthew Bender account number on the front of the check.
Where should I send my payment?
Send your payment to the
following address:
LexisNexis Matthew Bender
P.O. Box 7247-0178
Philadelphia, PA 19170-0178
Please make your checks payable to
LexisNexis Matthew Bender.
What is your return policy?
You may cancel a new or reinstatement one-year service order for full
credit by returning all materials shipped to you—in saleable condition—within
thirty (30) days of the date you received them.
Where should I send return items?
LexisNexis Matthew Bender
136 Carlin Road
Conklin, NY 13748-1531
How can I update my account information?
The ability to update your name, address, telephone number, email address, and/or fax is now available online at the
Print
& CD Service Center. Or you may contact a Customer Service
representative at (800) 833-9844
between the hours of 8:00 a.m. and 8:00 p.m. EST Monday through Friday.
Back
to Top >>
Orders, Shipping and Returns
LexisNexis Matthew Bender Treatises and Forms:
Once you have placed an order with
LexisNexis Matthew Bender, you should expect delivery in approximately 10 business days (unless you requested expedited delivery). If applicable, shipping, handling and tax will be applied to your order.
Back
to Top >>
Matthew Bender Main Page >>
|
