Case Study

Case Study:
Monterey County Department of Child Support Services

Monterey County Department of Child Support Services

Monterey County Department of Child Support Services Improves Services to Families with LexisNexis® Accurint® for Government

This is a smart tool. In this economy, this tool saves money. Accurint® helps our department be more efficient. After all, it is our tax dollars too.

-Cassondra Simon, Lead Child Support Officer
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Summary

The Monterey County Department of Child Support Services in California is responsible for providing service to over 425,000 citizens for a wide range of custodial and financial issues relating to children and families, including establishing, modifying and enforcing court orders to pay child support, collection and distribution of child and spousal support payments, locating absent parents, establishing paternity, and establishing and enforcing medical support and family support orders. It also examines accounts and generates reports when it finds money that needs to be disbursed, often resulting in payments to people whose cases have long since been closed. The agency serves a middle-class to upper middle-class demographic as well as a large migrant population.

Products Used

Challenge

  • The agency’s expansive, diverse caseload included complex investigations that demanded considerable resources and time.
  • Agency funding was cut, but expectations for operational efficiency and compliance remained high.
  • Investigators were pursuing cases using insufficient, incorrect or outdated information.

Solution

  • Leverage LexisNexis® Accurint® for Government in all investigations.
  • Preserve internal resources by empowering each child support officer to investigate cases more efficiently.
  • Identify and validate vital case information faster using in-depth public records data and our advanced data linking technology, LexID®.

Results

  • Gain continuous return on investment, in terms of conserving manpower and other key resources.
  • Efficiently resolve cases with minimal information.
  • Increase resolution of Child Services cases that overlap with other agencies.

Next Steps

To learn more about LexisNexis® Accurint® for Government or to receive pricing information, please call us at 888.579.7638 or fill out our simple online form. online form.