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Compliance Guide to Bank Operations
Written by Robert E. Braun, this guide provides comprehensive coverage of the rules that affect bank operations from the Operations Officer's point of view. Focusing on implementation from the operations side, this publication is ideal for an Operation Staff. It's the comprehensive reference you need to keep in compliance with regulations.
Model Teller/CSR Training Manual with Trainer's Guide
In today's competitive marketplace, you need a well-trained frontline staff that can help secure your bank's image and differentiate it from its competition. Using the Model Teller/CSR Training Manual with Trainer's Guide to train tellers and customer service representatives can help you make the most of that training.