LexisNexis® Store Customer Service and Frequently Asked Questions (FAQs)
For Print products such as books, CD-ROMs, ebooks and PDFs how do I contact LexisNexis® customer service regarding general questions, order status and returns?
Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday)
Who can I call to place an order by telephone for Print products?
Phone: (800) 223-1940 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday). International customers can call (518) 487-3028, fax (518) 462-3788), or email: email@example.com.
For Lexis Advance how do I contact LexisNexis® customer service for general questions, searching assistance, technical issues, or account ID and password help?
Phone: (800) 543-6862 (24/7)
For Business Solutions order related questions call 1-800-227-4908 (M-F, 8:00AM – 5:00PM EST) and select option 2 and then option 2 again.
For Martindale-Hubbell products and services how do I contact the LexisNexis® customer service for general questions, useabilty and technical inquiries, ratings information, or law firm webite and email assistance?
Phone: (800)-526-4902 Option 2# (8:30 a.m. to 7:00 p.m. EST)
When can I expect my order to arrive?
Standard Delivery: Your order will be processed on the next U.S. business day. Please allow 7 - 10 days for delivery subsequent to the processing of your order.
Rush Delivery: Your order will be processed on the next U.S. business day. Please allow 2 - 3 days for delivery subsequent to the processing of your order. For next day shipment, please call (800) 833-9844.
How do I return an item?
Products may be returned for full credit within thirty (30) days of your receipt of the item. All returned materials must be received by Lexis in a salable condition. Please indicate on your invoice/packing slip which product(s) you are returning.
Product Return Address:
LexisNexis Matthew Bender
136 Carlin Road
Conklin, NY 13748-1354
How can I retreive my Store log-in Information?
Go to https://www.lexisnexis.com/store/profile/forgotpassword.jsp to retrieve your user name or to reset your password. Note that you do not need to register or log-in to make a purchase. Also, your Store user name and password may differ from other LexisNexis® online research accounts.
Credit Card Security:
Is the LexisNexis® Store online ordering process secure?
The LexisNexis® Store site data encryption process has been approved by Trustwave Trusted CommerceTM. The Store does not maintain a database of credit card numbers. In fact, if you need to discuss your website purchases with a representative, be sure to write down your order number.