LexisNexis® Store

Finding what you need in the LexisNexis® Store is fast and easy. Products are organized by topics and practice areas, jurisdictions, and publishers, as well as by specific product types and special feature areas. You can browse through these sections, or search by keyword or topic of law. And if you know the specific product you need, you can go directly to it by entering the title, author name, ISBN or product number.  

Contacting Customer Support
Comments or questions about the LexisNexis Store and its products should be directed to the appropriate contact indicated below based on the nature of your query or comment.

How do I contact the LexisNexis Store for general questions and comments?
Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST , Monday through Friday) (International customers can call (518) 487-3000, press 0 for the operator, and request to speak with a Customer Service Representative.)
Fax : (518) 487-3584 
Email: customer.support@lexisnexis.com 

Who can I call for general product information or to place an order by telephone?
Phone: (800) 223-1940 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday) (International customers can call (518) 487-3028 or fax (518) 462-3788) 

Who do I contact about specific products (e.g., Matthew Bender & Co., Inc., Lexis Publishing (Michie), Anderson Publishing®, and Shepard's) sold in the store?
Customer Service Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday) (International customers can call (518) 487-3385)
Fax: (518) 487-3584 
Email: customer.support@lexisnexis.com 

Technical Support or for help using the product Phone: (800) 223-5297 (24 x 7 support) (International customers can call (937) 859-5398, collect calls are accepted) 
Fax: (937) 865-7894 
Email: Technical Support email form

Product Return Address 
LexisNexis Matthew Bender
136 Carlin Road 
Conklin, NY 13748-1354 

Mailing Address to make payments
LexisNexis Matthew Bender
PO Box 7247-0178 
Philadelphia, PA 19170-0178 

Please make checks payable to LexisNexis Matthew Bender.

Mailing Address to place an order
1275 Broadway
Albany, NY 12204
Phone: (800) 223-1940 
Fax: (800) 544-6572 
From Canada, phone: (800) 833-9844, ext. 3004
From the U.K., phone: (0-800) 963-153 
From Ireland, phone: (800) 55-8830 
From Australia, phone: (800) 1434-99 
All other international customers, phone: (518) 487-3028 or fax: (518) 462-3788 

Visit our Print & CD Service Center
Missing an invoice? Want to view last month's statement? Need to check current account activity? Do all this and more from your computer, anytime, at your convenience. The Print & CD Service Center provides print, CD and internet assistance for your Matthew Bender, Michie and Shepard's titles.

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Research and user assistance
Where I can find out more about the editorial content of Store products?
Phone: (800) 2LAWBKS ((800) 252-9257) 
Fax: (212) 532-5737

How do the Search functions work for accessing the Store catalog?
Search Options:

If you know exactly what product you are looking for, you may search for that product directly using either a simple keyword search, or a more comprehensive advanced search, which allows searching in several fields, such as:

  • Title 
  • Author 
  • ISBN Number 
  • Keyword 

 

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Log in issues, including Password and ID questions
Who do I contact with questions or problems with Store log-in and registration?
Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST , Monday through Friday) (International customers can call (518) 487-3000: press 0 for the operator, and request to speak with a Customer Service Representative.)
Email:customer.support@lexisnexis.com

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Billing, Payment and Account Questions
What are the terms of payment in the Store?
We accept Visa, Master Card and American Express. All prices are subject to change without notice. Please call to verify prices. If you are a current customer, you also may use your account number to order. You will be invoiced later. 

Where do I send payments on products I originally ordered through the Store?
Mailing Address to make payments:

LexisNexis Matthew Bender
PO Box 7247-0178 
Philadelphia, PA 19170-0178

Please make checks payable to Matthew Bender & Co., Inc.

Visit our Print & CD Service Center
Missing an invoice? Want to view last month's statement? Need to check current account activity? Do all this and more from your computer, anytime, at your convenience. The Print & CD Service Center provides print, CD and internet assistance for your Matthew Bender, Michie and Shepard's titles.

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Orders, Shipping and Returns
Is the Bookstore online ordering process secure?
Yes. The LexisNexis Store site uses state-of-the-art security provided by Netscape's secure socket layer, which ensures that sensitive information does not pass through unencrypted. The Bookstore does not maintain a database of your credit card numbers. In fact, if you need to discuss your Web site purchases or transactions with a representative, be sure to write down your transaction number.

How do I check the status of my Store order?
To check the status of an order, please call Customer Service at (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday) or email us at customer.support@lexisnexis.com. Please include your order number. In the future, we will be providing a Web-based order tracking system.

When can I expect my order to arrive?
This will depend on the shipping option you selected at time of purchase, as well as on whether any of the items ordered are on backorder.

Shipping Options
Rush Delivery: Your order will be processed on the next U.S. business day. Please allow 2 - 3 days for delivery subsequent to the processing of your order; 4 - 6 days for orders outside of the US & Canada.

Standard Delivery: Your order will be processed on the next U.S. business day. Please allow 7 - 10 days for delivery subsequent to the processing of your order; 2 - 3 weeks for orders outside of the US & Canada.

How do I cancel an order?
If you wish to cancel an order that you have submitted, please call us at (800) 833-9844 or (518) 487-3000: press 0 for the operator, and request to speak with a Customer Service Representative. (8:00 a.m. to 8:00 p.m. EST, Monday through Friday) Or, send an email as soon as possible. Please note that we cannot cancel an order once it has entered the shipping process.

How do I return an order?
Cancellation Policy--New and Reinstatement One-Year Service--You may cancel a new or reinstatement order for one-year service for full credit by returning all materials shipped to you under this Order to LEXIS within thirty (30) days of their receipt by you. If you cancel your order after thirty (30) days but within sixty (60) days of your receipt of the materials, you will receive a credit equal to 5/6 of the purchase price of the materials. No credit will be given for any attempted termination of service after sixty (60) days from your receipt of the materials. All other products--Other products may be returned for a full credit within thirty (30) days of your receipt of the item. Please indicate on your invoice/packing slip which product(s) you are canceling. Return the invoice and product(s) to the appropriate publisher at the address listed below:

LexisNexis Matthew Bender
136 Carlin Road
Conklin, NY 13748-1354

All returned materials must be received by Lexis in a salable condition. Failure to return material in a salable condition constitutes your irrevocable and unconditional final acceptance of the material and your express consent to, and agreement to be bound by, the terms and conditions of this order.

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