LexisNexis® Store Customer Service and Frequently Asked Questions (FAQs)

Contact Us:

For Print products such as books, CD-ROMs, ebooks and PDFs how do I contact LexisNexis^® customer service regarding general questions, order status and returns?
Phone: (800) 833-9844 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday)
Email: customer.support@lexisnexis.com 
Who can I call to place an order by telephone for Print products?
Phone: (800) 223-1940 (8:00 a.m. - 8:00 p.m. EST, Monday through Friday). International customers can call (518) 487-3028, fax (518) 462-3788), or email:  international@bender.com.

For Lexis Advance how do I contact LexisNexis^® customer service for general questions, searching assistance, technical issues, or account ID and password help?
Phone: (800) 543-6862 (24/7)

For Business Solutions order related questions call 1-800-227-4908 (M-F, 8:00AM – 5:00PM EST) and select option 2 and then option 2 again.

For Martindale-Hubbell products and services how do I contact the LexisNexis^® customer service for general questions, useabilty and technical inquiries, ratings information, or law firm webite and email assistance?
Phone: (800)-526-4902 Option 2# (8:30 a.m. to 7:00 p.m. EST)

Shipping:
When can I expect my order to arrive?

Standard Delivery: Your order will be processed on the next U.S. business day. Please allow 7 - 10 days for delivery subsequent to the processing of your order.

Rush Delivery: Your order will be processed on the next U.S. business day. Please allow 2 - 3 days for delivery subsequent to the processing of your order. For next day shipment, please call (800) 833-9844.

Returns:
How do I return an item?
Products may be returned for full credit within thirty (30) days of your receipt of the item. All returned materials must be received by Lexis in a salable condition. Please indicate on your invoice/packing slip which product(s) you are returning.

Product Return Address:
LexisNexis Matthew Bender
136 Carlin Road
Conklin, NY 13748-1354

Account Log-in:
How can I retreive my Store log-in Information?
Go to https://www.lexisnexis.com/store/profile/forgotpassword.jsp to retrieve your user name or to reset your password. Note that you do not need to register or log-in to make a purchase. Also, your Store user name and password may differ from other LexisNexis^® online research accounts.

Credit Card Security:
Is the LexisNexis^® Store online ordering process secure?
The LexisNexis^® Store site data encryption process has been approved by Trustwave Trusted Commerce^TM. The Store does not maintain a database of credit card numbers. In fact, if you need to discuss your website purchases with a representative, be sure to write down your order number.