FAQs
Browse answers to typical questions about LexisNexis University fundamentals, Web site features, registration, how to cancel a class, and more.
Frequently Asked Questions:
Question: What is LexisNexis University?
Answer: LexisNexis University is an online university community that provides a central location for accessing training for your LexisNexis products. Built on a university theme, you can track the classes for which you are registered through My Courses, track your training history through My Transcript, and view upcoming training opportunities by browsing Current Classes. LexisNexis University is your central resource for training options.
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Question: What is the importance of setting up "My Profile"?
Answer: By creating My Profile, you are able to track your learning progress and receive group entitlements to special pricing discounts and courses.
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Question: What is your cancellation policy?
Answer: Our cancellation policy varies with each type of learning. Details are below.
CLASSROOM TRAINING
Class dates are confirmed seven (7) business days from the scheduled start date. If minimum attendee requirements are not met for the class, it is subject to cancellation, so please make travel arrangements accordingly. LexisNexis is not responsible for travel arrangements or travel fees incurred due to class cancellation.
Cancellations received at least 10 business days prior to the event will receive a full refund. No form of compensation will be issued for cancellations received less than 10 business days before the class start date.
To cancel a class:
- Log in to LexisNexis University: http://www.lexisnexis.com/university
- Select the My Courses page
- Select the course to cancel
- Select the Cancel button associated with the course
- You will receive an e-mail confirmation affirming the cancellation
Email pmtraining@lexisnexis.com or call 800-227-9597, ext.52111, with any questions.
ELEARNING
Cancellation requests for eLearning sessions must be received no later than two (2) business days prior to the scheduled class date.
Cancellations received at least two (2) business days prior to the event will receive a full refund. No form of compensation will be issued for cancellations received less than two (2) business days before the class start date. No refunds are available for "no-shows."
To cancel a class:
You will receive an e-mail confirmation affirming the cancellation.
Email pmtraining@lexisnexis.com or call 800-227-9597, ext.52111, with any questions.
ECONSULTING
eConsulting sessions are scheduled events dealing with time sensitive subjects. Cancellations or rescheduling requests for eConsulting sessions must be received two (2) business days prior to the scheduled class time.
Cancellations received at least two (2) business days prior to the event will receive a full refund. No form of compensation will be issued for cancellations received less than two (2) business days before the class start date. No refunds are available for "no-shows."
To cancel a class:
- Log in to LexisNexis University: http://www.lexisnexis.com/university/
- Select the My Courses page
- Select the course to cancel
- Select the Cancel button associated with the course
- You will receive an e-mail confirmation affirming the cancellation
Email pmtraining@lexisnexis.com or call 800-227-9597, ext.52111, with any questions.
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Question: What is the Online Licensing Agreement?
Answer: When you purchase eLearning and eConsulting (online) training from LexisNexis University, you are purchasing ONE viewing license. This includes one Internet connection and one phone line connection for teleconferencing. If multiple people are attending from one location, you will be required to pay full registration fees for each attendee. Exceptions to this policy pertain to site purchase licensing which is outlined below.
Please read the full disclaimer below for online training: U.S. Copyright Law protects the program you are attending. Multiple participants at one location are not authorized to share access provided to a single registrant. For each individual who attends, a single dedicated seat license must be purchased, or a group rate (site license) must have been previously negotiated with LexisNexis. LexisNexis reserves the right, at its discretion, to cancel or interrupt access to a Web-based training class without notice, or to invoice and collect the group rate payment for the class from the single registrant if this requirement has been violated. Please adhere to this license agreement. If it is determined you have multiple people attending a session, you will be contacted immediately for payment for each person attending. Contact pmtraining@lexisnexis.com with questions regarding this policy.
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Question: Where do I go to register for PSS sessions?
Answer: PSS sessions are now known as eLearning sessions. Once you create your profile and select the group LNTPA, you can register for eLearning classes.
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Question: How do I register for a course?
Answer: To register for a LexisNexis University training course, select the Current Classes menu option. Locate the class you would like to purchase and click on the Register Now button. Proceed to the Payment Information page and enter the applicable information. After you have registered, you will receive an e-mail from LexisNexis Practice Management Training confirming your registration. Should you not receive the e-mail confirmation within one (1) business day, please check your spam filter. If you need assistance with your registration, please e-mail pmtraining@lexisnexis.com or call 800-227-9597, ext. 52111.
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Question: How do I join an on-line session?
Answer: Approximately 10 minutes prior to the start time of your class, you should login to LexisNexis University with your username and password. Once you are logged in, click on the My Courses link on the left Navigator panel. On the My Courses page, locate the online course you are attending and click on the Join button. You will then be directly connected to the WebEx session in which your online course will be hosted. Additionally, you will need to call the specified phone number and conference code given to you in your confirmation e-mail to connect via teleconference with your instructor and other members attending the course.
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Question: How do I download course materials?
Answer: Login to LexisNexis University with your Username and Password. Once you are logged in, click on the My Courses link on the left Navigator. On the My Courses page, locate the course for which you would like to download the documentation and click on the link in the Document field. Please note: All documentation is available only in PDF format. You may download a free PDF document reader from www.adobe.com/.
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Question: How do I access the On-demand training options, Just in Time and Anytime Training files?
Answer: Login to LexisNexis University with your Username and Password. Once you are logged in, click the My Courses link on the left Navigator panel. On the My Courses page, locate the On Demand (Just in Time or Anytime) course for which you registered. Check status to be sure it has been confirmed, which may take up to 24 business hours from the date you registered. Once confirmed, you will see the Launch button. Click Launch, and you will be directly connected to the Just in Time or Anytime Training course.
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