Emailing case users

If users are logged into a SQL case and you need them to exit it to perform administrative tasks, simply send them an email to alert them of when and why they need to log out of the case.

1.	In the CaseMap Servers pane, click SQL Cases.

2.	Select the case for which you want to send an email.

3.	Click the Generate a new email button.

Or, right-click on the case and click Email users assigned to case, or select this option from the Action menu.

A Microsoft Outlook email template opens automatically addressed to the user. The email body contains pre-written text that you can modify with your own message.

1.	In the CaseMap Server pane, click Users.

2.	Select the user for whom you want to send an email.

3.	Click the Email user button on the toolbar.

Or, right-click on the user and click Email user or select this option from the Action menu.

A Microsoft Outlook email template opens addressed to the user. The email body contains pre-written text that you can modify with your own message.

Deactivating cases

Deleting cases

Help url: /Casemapsuitesupport/cm/welcome.htm?ac_case_emailing_users.htm

Emailing case users						AC_case_emailing_users Dear Answer Center Staff,
Emailing case users