Servers

Is CaseMap Server installed?

Is the CaseMap Administration Console installed?

Did you remember to set up an admin database and a valid system administrator account in SQL Management Studio first?

Case Files

Did you register your cases in the CaseMap Administration Console?

Did you associate your cases to SQL Servers so that CaseMap/TextMap can access it?

Have you implemented the necessary Web server address restrictions?

Users

Have you set up and enabled user accounts in the CaseMap Admin Console?

Does each user have a valid user ID and password, and does it match for Active Directory?

Have you assigned user accounts to roles and SQL cases?

Do you have a CaseMap/TextMap license for each user who need to access cases?

Have you installed CaseMap/TextMap locally for each user?