Upgrading cases

You can upgrade SQL cases to a newer SQL case version and to install any of the latest updates released. If the selected upgrade is a major upgrade (such as upgrading a CaseMap 10 SQL case to a CaseMap 11 SQL case), a message box displays alerting you that a new version of CaseMap or TextMap is required. Once the case is upgraded, users will not be able to open the case in a previous version.

Upgrading a case is an exclusive administrative task. The upgrade process will disconnect all case users, and any unsaved changes will be lost.

You can only upgrade one case at a time. After the upgrade is complete, you need to add an index location to the case if it is a CaseMap v10.0+ case. See Adding index locations.

 

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We recommend you email all users prior to upgrading a case to ensure all users are logged out beforehand.

 

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Ensure you have a current backup copy of the case before upgrading it to a newer version.

 

hmtoggle_plus1To upgrade a SQL case
1.In the CaseMap Server pane, click SQL Cases.
2.Select the case you want to upgrade.
3.On the Action menu, click Upgrade Case.

You can also right-click on the case and click Upgrade Case.

4.In the Upgrade Case dialog box, verify the case information and select the available upgrade (e.g., Upgrade to CaseMap 11) you want.

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5.Click the Upgrade button.
6.In the message box alerting you of a major upgrade, click Yes to upgrade the case.

This message will not display for minor upgrades, such as installing a hot fix.

7.In the message box stating that all active case users will be disconnected, click Yes.
8.In the message box confirming the upgrade, click OK.

The new CaseMap version now displays for this case in the SQL Cases pane.

 

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Need additional help? Email the CaseMap Support team at: casemap.support@lexisnexis.com, or contact a support representative at 877.301.0344. The CaseMap Support team is available between the hours of 9:00 a.m. to 9:00 p.m. Eastern Time, Monday - Friday.

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