Not a Lexis+ subscriber? Try it out for free.
LexisNexis® CLE On-Demand features premium content from partners like American Law Institute Continuing Legal Education and Pozner & Dodd. Choose from a broad listing of topics suited for law firms, corporate legal departments, and government entities. Individual courses and subscriptions available.
Consumer review sites continue to grow in popularity.
Sites like Angie's List,
Avvo, and Yelp (to name but a
few) allow people to post their experiences with lawyers, doctors,
hairdressers, restaurants, roofers, and just about anyone else, and assign a
rating to the service provider they used. When used honestly, these sites can
provide a benefit to consumers. But
they can also provide a mechanism for bogus reviews intended to maliciously
destroy a business's reputation. Here in Virginia, negative reviews are often
the subject of defamation
In general, the First Amendment protects expressions of opinions on these
sites. All legitimate reviews, both positive and negative, can help consumers
come to well-informed conclusions. Negative reviews, however, cross the line if
they include false statements of fact. Consumers are free to express
unfavorable opinions regarding their experiences with a service provider, but
the First Amendment does not allow them to defame the service provider by
posting false information.
Read the rest of the article
at the Virginia
Business Litigation Lawyer blog