No. 76 in Ric Willmot's weekly wisdom
"Customer Experiences Drive Your Business" hit a core nerve with me. He
starts by stating "(c)ustomer service shouldn't be a poor man's cousin to
growing your business."...
Now there is a brilliant title,
right? Obviously, any client who sues for malpractice (or even files a
grievance with the state bar), is probably not going to hire you again. Not to
mention how many people they will bad mouth you to. Okay, so that...
A client mentioned to me this week
that things are a little slow, so he has more time to think about marketing.
Too bad! He should have been thinking about his next clients when he was busy.
Yeah, I know, easier said than done. However, when you are...