Legal Business

Recent Posts

Stop the pain
Posted on 5 Mar 2010 by Norman Clark

The third characteristic of successful quality assurance programs in law firms is that they focus on the greatest risks and attack the biggest quality problems. A practical approach is best. The best quality assurance methods do not seek to perfect... Read More

Quality is a firm-wide issue
Posted on 2 Mar 2010 by Norman Clark

This is the second in a series of seven posts about the elements of successful quality assurance programs in law firms. It only takes one hole to sink a ship, not a hole in every compartment. If one practice group - or even one lawyer - has a vulnerability... Read More

Quality is a cultural change
Posted on 16 Mar 2010 by Norman Clark

This is the final posting in a series about the characteristics of successful quality assurance programs in law firms. How does one measure the success of a quality assurance program? When Walker Clark advises a law firm, we tell the partners to look... Read More

Decisions, not guesses
Posted on 12 Mar 2010 by Norman Clark

This is the fifth in a series of posts about the characteristics of successful quality assurance systems in law firms. Previous posts outlined three important points that distinguish quality assurance from crisis-to-crisis after-the-fact improvisation... Read More

The current state of quality assurance in law firms
Posted on 1 Mar 2010 by Norman Clark

Quality assurance will be one of the most important factors in law firm business strategy in the decade of the 2010s. It will have profound effects on law firm profitability by reducing the causes of poor productivity. Law firms that do quality assurance... Read More