Shabiba, 9 August 2026: Oman’s Consumer Protection Authority announced the upcoming launch of its new “Digital Consumer Passport” service via the Sahel platform, designed to provide consumers with a unified digital identity and integrated access to all services.
The initiative will allow consumers to manage complaints, reports, and transactions from a single account, simplifying procedures and reducing reliance on traditional methods. By consolidating consumer data into one platform, the service aims to improve efficiency, speed, and transparency in handling cases.
The authority emphasised that the digital passport is part of its broader strategy to enhance digital transformation, improve service quality, and elevate the consumer experience. The unified account will streamline interactions, shorten processing times, and ensure easier access to services, reflecting Oman’s commitment to modernising public administration.
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