Home – Evolving to Meet Information Professionals' Needs

Evolving to Meet Information Professionals' Needs

Posted on 10-06-2016 by Janelle Coates

 Earlier this year, CMO.com reported that “89% of companies expect to be competing primarily on customer experience.” One way that companies can tap into customer expectations is through voice-of-the-customer programs. If you’re a customer of LexisNexis®, you’ve probably been on the receiving end of a VoC survey—and we want you to know that your opinion makes a real difference. How much of a difference? A recent Jinfo review offers a recap of customer-driven enhancements made to Nexis® in recent months.

If you aren’t familiar with Jinfo, here’s a quick introduction. Jinfo focuses on the use of information expertise to address business challenges. In addition to offering consulting and bespoke research projects, JInfo conducts independent research around the components of an effective information strategy—namely sources, technology and value. It is in this capacity as an impartial researcher that Jinfo test-drove the latest enhancements to Nexis.  Now, take a look at some of the highlights from the review.

Simplifying News Research

 While Nexis supports users with advanced research expertise, input from customers led to some enhancements that make the tool more intuitive and simple to use. This is a critical differentiator for some users, especially Millennials entering the workforce. After all, as digital natives, these researchers grew up googling any question for which they required an answer. As a result, they expect an equally user-friendly experience from professional news and business research tools—and, according to Jinfo, the enhanced Nexis interface delivers. The review breaks down the advantages as follows:

  • Sources—Nexis offers access to more than 26,000 sources covering global, national and regional news; industry, company, financial, executive and biographical information; and regulatory, legal and public records content. One of the key advantages is availability of news in native languages, including the most recent additions of Japanese, Chinese and Korean content.
     
  • Technology—As mentioned above, ease-of-use is a major consideration for researchers today, and enhancements. The Quick Search feature is designed to satisfy that expectation. You simply type a term or terms into the search box to run a search across all content types. By default, news content search results appear on the left, however you can easily click to view other content types to see additional results. You can also narrow the search parameters in just a few clicks, quickly excluding newswires, websites or articles of less than 500 words. And, as the Jinfo review notes, “A handy check-box also invites you to save those settings for your next searches.”

In addition, the Jinfo review highlights added convenience of a research dashboard that provides a comprehensive view your alerts, saved searches, recently run searches and recently viewed documents. 

  • Value—One of the most significant advantages of these enhancements, says Jinfo, lies in the fact that by empowering less experienced researchers with a simplified research option, companies can leverage the advanced skills of more seasoned information professionals for “more complex, higher-value tasks.”

If you’re already a Nexis user, keep providing your VoC feedback—because we’re listening and evolving to meet your needs. And if you aren’t—isn’t it time you checked Nexis out?

3 Ways to Apply This Information Now

  1. Download the latest enhancements guide to get more details.
  2. Check out our Nexis video on YouTube® to see how this powerful tool helps focus in on what matters to your company.
  3. Share this blog on LinkedIn to keep the dialogue going with your colleagues and contacts.

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