LexisNexis Applied Discovery earns ISO 9001:2000 certification for quality management
Organization is first premier e-discovery service provider to earn ISO 9001:2000 certification April 5, 2007 — Bellevue, WA, April 05, 2007 LexisNexis®, a leading provider of information services and legal support technology, today announced that the Applied Discovery® e-discovery offering has achieved ISO 9001:2000 certification for quality management, production workflow and processes from Platinum Registration. The internationally recognized certification for quality is the first such accreditation earned by a premier e-discovery provider. ISO (International Organization for Standardization) is a highly recognized, non-governmental organization composed of a federation of national standards bodies from 149 countries. The organization identifies the international standards required by business, government and society; develops those standards in partnership within the sectors where they will be used; adopts transparent procedures based on national input, and then provides a means to implement these standards of implementation worldwide.
“The ISO 9001:2000 standard is a customer-focused measure of quality that is recognized and valued by corporations and government agencies worldwide – many of which have their own ISO certification,” said Scott Nagel, vice president and managing director of the LexisNexis® Discovery Services group. “This common understanding of quality communicates to our law firm, corporate and public sector clients that they can be confident they are working with an e-discovery provider operating with the very best practices and processes in the industry to meet their needs.”
Certification from an accredited registrar indicates Applied Discovery® has established a systematic approach to quality management and improvement. Leading companies around the world seek the ISO 9001:2000 standard as it provides a credible, third-party verified certification that a company is meeting customer requirements, continually improving processes and deploying effective management systems.
Certification is awarded after an in-depth audit of business methodology and processes has been performed. Initiated in January 2006 and concluded this month, the third party ISO 9001: 2000 certification audit for Applied Discovery was conducted by Platinum Registration, Inc., a management system registrar accredited by the ANSI-ASQ National Accreditation Board.
The core of the Platinum audit consisted of an assessment of the organization’s quality management systems in five key areas required for ISO 9001:2000 certification: 1) Quality Management System, 2) Management Responsibility, 3) Resource Management, 4) Product Realization, and 5) Measurement, Analysis and Improvement. Specific to e-discovery, the audit reviewed processes, systems and management of services including: data gathering, media restoration, data processing, online review, document production and reporting, software development and client product training.
Applied Discovery® is a leading provider of electronic legal discovery services to the nation's top law firms, corporations and public institutions. Its technology processes and displays virtually any electronic document in a fully searchable and secure file for review by clients during the discovery phase of litigation without compromising the integrity of the original file format. Services from Applied Discovery are available directly or as part of LexisNexis® Total Litigator – a single online destination offering attorneys an integrated set of tools and support services to manage cases at each step of the litigation process.
Certification to standards such as ISO 9001:2000 is part of the LexisNexis Total Practice Solutions strategy of helping litigators win by offering them the highest quality, most complete set of litigation support tools and services.
About Platinum Registration, Inc
Platinum Registration (www.platinumregistration.com) is an ANAB accredited management system registrar. Platinum's objective is to provide the best registration services available. Platinum uses the best auditors in the business, coupled with thorough and precise audit m