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Comptroller General of the United States
July 7, 2020
B-418377.7, B-418377.8, B-418377.9
[EDITOR'S NOTE: PAGE NUMBERS APPEARING IN BOLD BRACKETS, [CPD 1], REFLECT THE OFFICIAL PAGINATION OF THE U.S. COMPTROLLER GENERAL PROCUREMENT DECISIONS.]
[CPD 1] DECISION
Business Integra Technology Solutions, Inc. (BI), of Bethesda, Maryland, protests the Department of State's (DOS) issuance of a task order to Soft Tech Consulting, Inc., of Chantilly, Virginia, pursuant to request for quotations (RFQ) No. 19AQMM19Q0177, to [CPD 2] provide information technology (IT) support services. BI protests various aspects of the agency's evaluation and source selection process, including challenges to the agency's evaluation under the technical approach and past performance evaluation factors and to the supporting bases for the source selection decision.
We sustain the protest.
In August 2019, the State Department issued the RFQ, pursuant to subpart 16.5 of the Federal Acquisition Regulation (FAR), to contractors holding section 8(a) Streamlined Technology Application Resources for Services (STARS) II government-wide acquisition contracts. 1 The RFQ contemplated award of a task order 2 to provide IT support services for DOS's Bureau of Diplomatic Security (DS) 3 during a 30-day transition period, a 1-year [*3] base period, and four 1-year option periods. 4 RFQ at 2-3, 68. Pursuant to the solicitation's performance work statement (PWS), the contractor will provide IT support for various agency systems, including "SMSeNet" 5 and "CMMS", 6 and will be required to "install, maintain, support, upgrade [and] monitor" such systems [CPD 3] and to "train system users." Id. at 10. The solicitation contemplated award of a single task order on the basis of a best-value tradeoff and established the following evaluation factors, listed in descending order of importance: technical approach, personnel qualifications, past performance, and price. Id. at 126-27.
With regard to evaluation under the most important factor, technical approach, the solicitation provided that the agency would evaluate the vendor's "understanding of, and [*5] approach to complete, the work described in the PWS," elaborating that the evaluation would place "emphasis" on certain areas, including "retention incentives," 7 and "innovative practices." 8 Id. With regard to evaluation under the past performance factor, the solicitation provided that the agency would consider the "three most recent and relevant examples within the Contractor Performance Assessment Report System (CPARS)" and stated that "[r]elevant is defined as being of similar work type (IT support services), dollar value, and scope." Id. at 127. With regard to price, 9 the solicitation provided that a vendor's evaluated price would be "based on an analysis of the overall price and components of the overall price, for price reasonableness." 10 Id.
Full case includes Shepard's, Headnotes, Legal Analytics from Lex Machina, and more.
2020 U.S. Comp. Gen. LEXIS 203 *; 2020 Comp. Gen. Proc. Dec. P228
Matter of: Business Integra Technology Solutions, Inc.
protest, quotation, solicitation, weakness, tradeoff, innovations, best-value, vendor's, dollar, retention, annual, Confidence, contractor, higher-priced, Notice