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Enhanced Veterans Solutions, Inc. v. United States

United States Court of Federal Claims

April 26, 2017, Filed under seal

No. 15-1022C



WOLSKI, Judge.

Enhanced Veterans Solutions, Inc. (eVETS) filed a bid protest seeking to enjoin the U.S. Department of Homeland [**2]  Security's United States Citizenship & Immigration Services (USCIS or the agency) from proceeding with the contract for service center operations support services that was awarded to defendant-intervenor, Central Research, Inc. (CRI). Before the Court are the motions for judgment on the administrative record filed by each party pursuant to Rule 52.1(c) of the Rules of the United States Court of Federal Claims (RCFC). Among other things, eVETS argues that USCIS's evaluation was unreasonable, that the agency erred by excluding eVETS from the best value analysis, and that the award to CRI was improper. For the reasons stated below, the Court disagrees with plaintiff and finds that the agency's award to CRI was not arbitrary or unreasonable. Accordingly, defendant's and defendant-intervenor's motions for judgment on the administrative record are GRANTED and plaintiff's cross-motion for judgment on the administrative record is DENIED.


A. The Solicitation

The agency issued Solicitation No. HSSCCG-14-R-00027 (the Solicitation) on June 20, 2014. Admin. R. (AR), Tab 7c at 138-41. The Solicitation sought proposals to provide comprehensive records management services at USCIS's four service centers for a one-year base period and three one-year option [**3]  periods.2 AR, Tab 8b at 147. Two single-award contracts were to be awarded. Id. at 253. The contract at issue is the Group A contract for the Nebraska Service Center (NSC) and the Texas Service Center (TSC). Id. The USCIS service centers process correspondence, perform data entry, collect fees, provide file operation support services, and perform adjudication operations concerning most applications and petitions for immigration services and benefits. Id. at 147. The Solicitation explained that USCIS was shifting from a paper-based model towards the  [*571]  processing of applications and petitions online using the USCIS Electronic Immigration System (ELIS). Id. at 149. By using ELIS, an applicant may view his case status, access forms, and submit forms online. Id. As the service centers transition to ELIS, certain tasks will either no longer be performed or be performed at a reduced level. Id. The agency was seeking a proposal that would "result in improved efficient, accurate, and timely performance of . . . records management and support services." Id. at 147.

B. Evaluation Criteria

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131 Fed. Cl. 565 *; 2017 U.S. Claims LEXIS 440 **


Subsequent History: (Reissued May 3, 2017) [**1] 1

As Corrected May 15, 2017.


Tab, eVETS, rating, subfactor, offerors, Solicitation, processing, staffing, weakness, Marginal, volumes, packet, Attachment, proposals, intervenor's, past performance, revised, base year, Workload, assigned, protest, argues, administrative record, Contracting, spreadsheet, Unacceptable, base period, procurement, contractor, collections