Managing Data Analytics Checklist

This checklist will help insurance companies manage data analytics related to complaints, claims, call centers, privacy, and security.

Insurers should outline policies and include definitions in each of these areas. A data analyst proficient in Structured Query Language should categorize, collect, and analyze data. Other units must help the analyst understand the business to ensure that the categories, collection, and analyzation of data is accurate and adds value.

Complaints

• ✔Do you have a centralized reporting system for complaints?
• ✔Do you require that complaints, not centralized, be reported at specified time frames?
• ✔Have you set up monthly, semiannually, or yearly reporting?
• ✔Have you clearly outlined categories for complaints data?
• ✔Are you using a consistent repeatable process for managing complaints?
• ✔Have you provided training to those individuals charged with managing complaints and collecting data from complaints?
• ✔Are you reporting on complaints on a regular basis?
• ✔Are you analyzing the data for trends?

Claims

• ✔Are claims centralized?
• ✔If claims have not been centralized, how are you collecting the claims data in order to analyze the data?
• ✔Have you clearly outlined categories for claims data?
• ✔Are you using a consistent repeatable process for managing claims?
• ✔Have you provided training to those individuals charged with managing claims and claims data?
• ✔Are you reporting on claims findings on a consistent basis?
• ✔Are you analyzing the data for trends?

Call Centers

• ✔Are the call center representatives trained?
• ✔Do they have clear definitions of matters that come in to the call center to ensure information is accurately captured and reported?
• ✔Are the call centers using a consistent, repeatable process?
• ✔Are you analyzing the data for trends?

Privacy

• ✔Have you clearly defined what constitutes a privacy incident and a privacy breach and do employees understand when to report possible privacy violations?✔Have you clearly outlined categories for collecting and reporting privacy data?
• ✔Are you using a consistent repeatable process for collecting privacy data?
• ✔Have you provided training to those individuals charged with managing privacy and privacy data?
• ✔Are you analyzing the data for trends?

Privacy

• ✔Have you clearly defined what constitutes a privacy incident and a privacy breach and do employees understand when to report possible privacy violations?✔Have you clearly outlined categories for collecting and reporting privacy data?
• ✔Are you using a consistent repeatable process for collecting privacy data?
• ✔Have you provided training to those individuals charged with managing privacy and privacy data?
• ✔Are you analyzing the data for trends?

To find this article in Lexis Practice Advisor, follow this research path: RESEARCH PATH: Insurance > Trends and Insights > Checklists