Donna McCoy, Director, CounselLink Professional Services, LexisNexis: User adoption with your enterprise legal software got you stumped? In the world of enterprise legal software, many companies evaluate metrics like ROI, process automation and optimization, and reporting capability when making a vendor/software selection. With all of that to consider, the ease of user adoption often takes a backseat during the software...

Terry J. Davis, Sr. Technical Consultant, LexisNexis:

Kelley Howell, Consultant Manager, LexisNexis: We have many training sessions, online videos and help and of course conferences and they all include the ever popular topic of gathering data, creating custom data fields and reporting on it all. Let’s start off from the beginning; how do you know or decide what custom fields to add to your matter screen? The best advice we can give is to begin with the end in...