John Drury; Consultant; InterAction Professional Services: If you are like most ambitious people, you might feel like you can tackle any task by yourself, right? Think again. A simple example: I recently went out to the garage and pressed the garage door opener, expecting the door to slide up as it always does. It came up about a foot when the motor started making a horrible sound. I pressed the button again and...

Kris Satkunas; Strategic Consulting Director, and Stephanie Beck; CounselLink Professional Services Manager, LexisNexis: In our last post , we reported on the use of prompt pay discounts by CounselLink customers. We found that 26% of customers take a prompt pay discount with at least one of their law firms, and we made 3 recommendations: Arrange for prompt pay discounts with as many law firms as possible. Negotiate...

Amy Nelson; Learning Experience Principal; CounselLink: I just recorded a video to promote our User Conference. When I sat down to film, my prompt was simple: Why should someone attend a User Conference? After filming the short video, I continued to think about the question. I quickly realized that a 60 second video did not expand on all the benefits of a User Conference. Luckily, we have a blog site, so I have a...