Customer Stories

Moving With the Times: Dymocks In-House Legal Team Embraces Innovation with Lexis+ AI®

2026-03-30T02:52:00Z

Summary

Background
Challenge

Background

The Dymocks story is one of a celebrated family business with a long tradition and a small, busy legal team embracing modern legal technology.

Dymocks is a diverse family-owned business dating back to 1879 that has grown well beyond its traditional retail beginnings. Beginning with bookstores and the famed Dymocks Building on Sydney’s George Street, the company has expanded into education, premium stationery, property, and large-scale farming - including an operation of over 70,000 macadamia trees.

For the legal team of three working on a wide range of matters, the decision to adopt Lexis+ AI has provided a welcome injection of efficiency into their fast-paced days.

Challenge

Company Director, Andrew Forsyth, a solicitor and former partner of law firm Deacons, has decades of legal experience, and joined the family business on a part-time basis after retiring from the law firm.

Andrew’s responsibilities at Dymocks involve him in a wide range of problems and disputes, from litigation to property leasing and compliance, and he occasionally represents the company in tribunals or mediations.

Andrew was frustrated with the need to conduct research and access precedents from unstructured generic websites, and as he was familiar with LexisNexis® from his days at Deacons, he was excited to put Lexis+ AI through its paces.

"I knew I could 'nut out' a liquidated damages claim, but it would have taken me a day, so I asked the question of LexisNexis, and in 30 seconds I had a well-drafted document to use as a starting point,"

"Lexis+ AI is a tool that assists us to lift productivity quite substantially. Undoubtedly, we can get more done in less time than we could without it."
Andrew D Forsyth
Company Director, Dymocks Group

Andrew finds the rapid responses and document drafting assistance that Lexis+ AI gives him to be very beneficial. While emphasising the need to verify the output personally, he says Lexis+ AI gives him great assistance in solving problems and finding legal answers without the necessity of instructing external law firms or spending excessive time on generic websites.

Dymocks Group Legal Counsel, Adelina Tama, says she enjoys using Lexis+ AI and finds the time savings and cost efficiency to be the greatest benefits.

With an extraordinary breadth of responsibility for legal matters across the business, Adelina needs to have access to current legal knowledge on a wide range of practice areas.

"We go to LexisNexis first to see if we can find the information, because sometimes the matters are not such that they require an external lawyer. Sometimes you just want an answer before you start off a project."

Her work varies from managing leasing agreements for the company’s extensive property portfolio to managing the franchise agreements for Dymocks Books' franchised network and solving general commercial, corporate, intellectual property, and privacy questions, and covering WH&S matters.

"Lexis+ AI generally gives you an idea of what the situation or what the advice is, so that you can tackle the issue first and foremost."

"For some tasks that may take up to an hour to complete, particularly if research into a specific practice area is needed, I could spend 15 minutes going into Lexis+ AI, asking it different questions to finally get the answer. Then I can go back to providing the business with advice."

Explore how other Australian firms are transforming their legal workflows with Lexis+ AI.

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New Zealand Law Society launches major AI research project

2025-04-12T01:36:00Z

Summary

Getting ahead of the curve
Shifting to a proactive strategy

When a lawyer asked a New Zealand Law Society Te Kāhui Ture o Aotearoa librarian to track down a case cited by an AI tool - and it didn’t exist - it became clear just how urgently the profession needs guidance. Artificial intelligence is already in many of New Zealand’s legal offices, but many practitioners are still figuring out how to use it safely, ethically, and effectively.

That’s why the Law Society has launched the AI Research Project 2025 in partnership with LexisNexis: to get a clear picture of how lawyers are using AI, what risks they’re facing, and what support they need next. Central to this work is its collaboration with LexisNexis, an experienced legal technology partner that’s bringing international insights and data analysis support to the project.

Amanda Woodbridge, General Manager Representative Services and Strategy, says the challenges of AI are growing more complex with every day, which means this research project is being implemented at a crucial time.

“We know the profession is grappling with how to adopt AI, and how to manage some of the risks around it,” Woodbridge tells NZ Lawyer.

“We’ve seen a lot of demand for education and tools in this area, particularly on managing risks including confidentiality, privacy, ethics and hallucinations. It’s exciting to be kicking off an important piece of work that will inform the education and support we offer the profession in the next few years.”

Getting ahead of the curve

The Law Society AI Research Project 2025 is built on a simple premise: understand what’s happening on the ground and use that insight to plan meaningful support for the profession.

Woodbridge notes that the Law Society has already seen significant demand for resources and education from lawyers unsure about how to manage AI-related risks.

“We’ve had feedback from the profession stating how important issues like privacy, data security, hallucinations (when the AI tool generates content that is incorrect, nonsensical, or entirely fabricated, even though it may appear plausible) are, and we can see that it’s moving very fast internationally,” Woodbridge explains.

“It’s now at a stage where we need to be more planned and deliberate about what our education and support looks like, and the best starting point is getting a snapshot of what’s happening in New Zealand.”

While lawyers are ultimately responsible for the quality of the legal services that they provide and have professional obligations under the Conduct and Client Care rules, there is no overarching regulation for the use of AI in New Zealand. Potential uses for AI in legal services have thrown up some complex questions on how lawyers can protect client information and ensure that any AI-generated content is accurate, factual and valid.

Woodbridge notes that the Law Society is closely connected to its counterparts in jurisdictions like Australia, Canada, and the UK, and will be watching closely to see how the international community responds to these questions. The Law Society already released some guidance and practical checklists on AI fifteen months ago, which discussed issues like privacy, confidentiality and risk management. The survey is the next stage of this initiative and will give insights on the kind of support that lawyers need.

“We’re also running some research and focus groups with our libraries team to see how we can better support the profession,” Woodbridge adds.

“One of the themes coming through is incorporating AI into our research services. In that sense, AI is really a very consistent trend in every area of the profession.”

Shifting to a proactive strategy

The need for this initiative stems from a growing awareness that AI is not just a passing trend. It’s already been described by some commentators as a shift as significant as the dawn of the internet. For lawyers, this means a long-term shift in how legal work is approached and delivered.

While some lawyers are proactively leading the charge on AI, a number are adopting a ‘wait and see’ approach. Woodbridge notes that this is typical for the innovation-adoption curve that occurs with all new technology - but for the Law Society, the vision is to be very deliberate about the education and tools provided over the next few years.

“The survey will help us shift away from a relatively reactive approach to planning ahead, because that’s where the profession is going,” she says.

“We are delighted by the response rate so far. It’s very representative of lawyers across the country in different practice areas, which is important to us.”

The survey asks about the extent to which lawyers currently use AI, how they’re implementing it and what they consider to be the pros and cons, among other questions. The results are due to be published mid this year, and the Law Society will be embarking on a webinar and a nationwide roadshow with LexisNexis to discuss the results and help lawyers to leverage AI safely and effectively.

Woodbridge highlights that the international research insights provided by LexisNexis were particularly valuable to the development of the survey, and international benchmarking will be one of the key outcomes.

“The LexisNexis team has provided us with the research questions they’ve used internationally, and having that benchmark has been really helpful,” she explains.

“It gives us confidence that we’re asking the right questions, and we’ll be able to make comparisons to how New Zealand stacks up compared to other jurisdictions on key issues.

“The LexisNexis team has been generous in sharing their international research on this topic. It’s exciting to be able to leverage that information and skills to bring something fantastic and specific to the New Zealand legal profession.”

The Law Society encourages all practitioners to share their insights in the Law Society AI Research Project 2025 by 18th April.

Jacob Parry found Lexis+ and Lexis Argument Analyser improved relevancy of results and his confidence in finding the correct information faster

2025-03-11T15:30:00Z

Lexis+ has become an indispensable tool in my practice. It combines cutting-edge AI research capabilities with robust data security. Read the full customer story!(read more)

Clifford Gouldson Leverages Lexis+ AI™ to Outshine Big City Rivals!

2024-12-21T06:59:00Z

Summary

Background
Challenge
Solution & Outcomes

Ben has observed that he now saves one-third of the time he would typically spend on legal research.

Background

Clifford Gouldson is a prominent law firm located in Toowoomba, Queensland, with additional offices in Brisbane and the Sunshine Coast and a dedicated team of around 20 lawyers and 20 support staff. Established in 2006, the firm has carved out a niche by specialising in workplace, litigation, construction, property, business & corporate advisory, intellectual property & technology, export advisory and estate law, distinguishing itself from metropolitan competitors with outstanding customer service and a commitment to delivering high-quality legal services tailored to its regional clients’ unique needs.

Managing Director Ben Gouldson, who also oversees the firm’s financial operations, recognised early on the importance of integrating technology to enhance efficiency and client service.

Challenge

Before implementing Lexis+ AI, Clifford Gouldson faced several challenges that hampered its productivity and effectiveness. One major issue was the cost associated with legal and associated research software. Ben noted that with multiple providers, funding was always a concern and ensuring that the firm was fully utilising the software they invested in became an ongoing challenge. Additionally, the firm struggled with using disparate systems, which led to inefficiencies and frustration among staff. Ben explained that staff accustomed to different platforms found it difficult to unify their approach, further compounding their resource management issues.

Training and integration posed another hurdle, as junior lawyers often relied on senior practitioners for guidance, distracting them from their core responsibilities. This reliance slowed down workflow and limited the growth and development of junior lawyers.

Being based in Toowoomba, the firm faced challenges related to access to resources and expertise compared to larger metropolitan firms. This geographical limitation made it imperative for Clifford Gouldson to find a solution that could level the playing field.

"We can now identify legal issues much faster, allowing us to focus our efforts on solving problems rather than searching for answers."
Ben Gouldson
Managing Director, Clifford Gouldson Lawyers

Solution & Outcomes

In response to these challenges, Clifford Gouldson turned to Lexis+ AI, a comprehensive legal research platform designed to transform legal work with increased efficiency and accuracy. The firm quickly began to benefit from the key features of Lexis+ AI, including conversational search, drafting and the ability to upload and summarise cases and documents.

Lexis+ AI consolidated all research tools into a single, user-friendly interface, allowing the entire team to access necessary resources without the hassle of switching between multiple systems. The unified platform also fostered better communication among regional offices, enabling lawyers to share insights and resources easily, which led to a more cohesive work environment. “The single platform was a game changer for us,” Ben remarked.

The speed of Lexis+ AI significantly reduced the time lawyers spent on research. “We can now identify legal issues much faster, allowing us to focus our efforts on solving problems and value adding with our clients rather than searching for answers,” Ben noted. The intuitive design of the platform also made it easy for lawyers of all experience levels to navigate, which Ben highlighted as a crucial factor in boosting junior staff’s confidence.

Lexis+ AI helped facilitate the onboarding process for new lawyers, enabling them to become productive much sooner. “New staff often relied on senior practitioners for guidance, which distracted them from their core responsibilities,” Ben added. This reliance slowed down workflow and limited junior lawyers’ growth and development. “Junior lawyers can now solve issues independently, which has boosted their growth and development within the firm. Senior practitioners and junior lawyers still engage but do so at a much higher level, thus delivering better outcomes for our clients,” Ben stated.

Within just a few months of implementation, Clifford Gouldson saw a remarkable 49% increase in the usage of legal research across the firm, empowering lawyers to take charge of their research needs and reducing dependency on senior practitioners.

The implementation of Lexis+ AI resulted in significant improvements for Clifford Gouldson, transforming the firm’s operations and enhancing overall productivity. Ben has observed that he now saves one-third of the time he would typically spend on legal research, allowing him to focus more on client relations, strategy development and matter tactics and team development. “The benefit of Lexis+ AI is getting to the core of the issue faster, and then being able to focus the trained legal mind on solving the problem,” Ben shared. “We now have more time to focus on our clients and on developing our team which is crucial for regional firms who strive to attract and retain top legal talent.”

“Our clients have been impressed by our early adoption of the Lexis+® technology, cementing their belief their legal service provider is at the cutting edge of available technologies to deliver legal services efficiently and accurately. The firm also experienced a cultural transformation, with junior and more seasoned lawyers taking more initiative in their work. “It’s refreshing to see our team members, even those in the later stages of their career, engaging with the platform and excited about their work,” Ben added.

Lexis+ AI has become an integral part of Clifford Gouldson’s operations. Ben stated, “It’s hard to imagine practicing at our current pace without Lexis+ AI. It’s now critical for our success.” Clifford Gouldson’s experience with Lexis+ AI highlights how a generative AI legal research solution can overcome regional challenges and enhance operational efficiency. By embracing technology, the firm has positioned itself for continued growth and prosperity in a regional setting.

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McCabes streamlines workflows with the addition of Lexis+ AI™

2024-12-18T23:53:00Z

Summary

Background
Challenge
Solution
Outcomes
Return on Investment (ROI)
Conclusion

Background

McCabes is a leading national law firm that combines the resources of a large firm with the personalised service of a boutique practice. Specialising in the Commercial, Government, and Insurance sectors, McCabes provides tailored legal solutions that meet individual client needs. Known for its client-centric approach, McCabes is a trusted advisor, recognised for both legal expertise, proactive support and forward-thinking advice.

The firm leverages technology to help staff work more efficiently to deliver quality legal services to their clients. McCabes is committed to finding innovative ways to improve and add value to its services. It sees generative AI as a transformative tool that is reshaping legal practice and redefining the skills required by future law graduates.

Challenge

The firm faced challenges common in the legal industry — legal research, drafting, and summarisation can be time-consuming tasks. While legal research is essential for providing accurate advice, it is not always chargeable and needs to be completed quickly. The firm needed an efficient and reliable solution to streamline these processes while maintaining accuracy and data security.

McCabes recognised the risks associated with generative AI in a legal context, where AI generated research must be used responsibly with verifiable sources. To overcome this, the firm sought a tool that was grounded in trusted sources, would save time, and integrate seamlessly with existing workflows.

Solution

McCabes recently invested in Lexis+ AI, aligning with the firm’s strategy to leverage technology and equip its lawyers with the tools needed to support the efficient delivery of quality legal services. The firm also implemented mandatory training for all staff to ensure that they use Lexis+ AI responsibly and effectively within the firm’s guidelines.

Lexis+ AI has streamlined workflows at McCabes, providing a solid starting point for legal research with linked legal citations for verification. Lexis+ AI can generate a summary in seconds to quickly get across key information and can rapidly generate a first draft of emails, letters and clauses for staff to review, verify, and tailor.

Key stakeholders, including the McCabes innovation committee and generative AI working group, were involved in selecting Lexis+ AI. Over a three-week trial, a diverse user group provided feedback on time saved, accuracy, and ease of use. This feedback informed the final decision, which included a thorough analysis of information security requirements.

"Using Lexis+ AI for the right tasks has significantly boosted our efficiency, cutting down time and costs, delivering greater value to our clients."
Andrew Lacey
Managing Principal, McCabes

Outcomes

Since implementing Lexis+ AI, McCabes has seen substantial time savings in research, drafting, and summarisation. These efficiencies benefit both clients and staff by improving workload and job satisfaction. The practitioners at McCabes have enhanced their practice with the use of Lexis+ AI, finding it a beneficial addition to their toolkit.

Lexis+ AI provides a great starting point and streamlines certain tasks, freeing up time for more specialised work. The tool has empowered the team, boosting efficiency and enhancing McCabes’ competitive edge in the market.

Return on Investment (ROI)

While still early in the adoption process, McCabes is already seeing a positive return on investment from Lexis+ AI. Efficiency gains for certain tasks have been substantial and free up time to focus on high-value tasks. As an early adopter of a generative AI tool with legal research capabilities, McCabes has gained a valuable market advantage. It signals the firm’s commitment to delivering innovative solutions that provide value to clients and the firm.

Conclusion

McCabes is future-focused by strategically integrating AI into its workflows to benefit both clients and the team. Lexis+ AI is a valuable tool for McCabes’ practitioners and the firm’s partnership with LexisNexis® in this AI journey has been an integral part of this success. As an early adopter, McCabes recognises that Lexis+ AI will gain additional functionalities and enhancements as it develops and looks forward to benefitting from those enhancements as it evolves.

"Lexis+ AI is a valuable tool in McCabes’ toolkit to streamline legal research, drafting, and summarisation. It provides a solid starting point, with verifiable sources."
Fiona Lymant
Head of Knowledge, McCabes

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Wotton + Kearney have reported significant improvements in efficiency that has positively impacted employee workload and job satisfaction

2024-11-22T14:33:00Z

Summary

Background
Challenge
Solution
Outcomes

Background

Wotton + Kearney is a leading specialist insurance and risk law firm, established in 2002. Over the past two decades, the firm has expanded to 86 partners and more than 700 employees across 10 offices in Australia, New Zealand and Singapore. Wotton + Kearney differentiates itself through a people-first culture and a proactive, innovative approach to leveraging technology.

Challenge

Wotton + Kearney had been monitoring the progress of generative AI to identify solutions that could enhance both client services and internal efficiency. The firm recognised that generative AI could significantly streamline work processes, especially in labor-intensive tasks like legal research, document review, and drafting. One of the main challenges faced by the firm was the time-consuming nature of legal research.

Lawyers often had to dedicate considerable effort to finding case law relevant to a matter. Traditional research methods relied heavily on identifying precise keywords, which meant lawyers either had to generate numerous Boolean searches or conduct broad searches, reviewing extensive results to find the most relevant cases.

Additionally, determining whether to pursue ancillary issues in a matter posed another challenge. Every sub-issue incurs further costs for the client. Lawyers had to carefully weigh the value of additional research versus the cost, often limiting the exploration of potential issues.

Wotton + Kearney sought a generative AI solution that could reduce the time and effort required for these tasks, without compromising the quality of the legal work. The firm involved key stakeholders including partners, IT teams, and legal staff throughout the decision-making process, ensuring that the solution implemented aligned with the strategic goals and needs of the firm.

"Integration of Lexis+ AI has positively impacted employee workload and job satisfaction"

Solution

LexisNexis provided Wotton + Kearney with the Lexis+ AI solution that addressed many of the firm’s key challenges, by enabling lawyers to ask direct questions from the AI assistant and receive clear, concise answers with linked legal citations.

Lexis+ AI significantly reduced the time spent identifying case law. Lawyers can now focus more on interpreting key cases and communicating the implications to clients than evaluating large volumes of search results to identify what they need. Lexis+ AI also helped the firm to efficiently explore ancillary queries that might arise during the course of a matter more quickly and efficiently without excessive costs to clients.

"Lexis+ AI identified a key case in seconds—a task that had previously taken a lawyer four hours of research using traditional search methods"

Outcomes

Since adopting Lexis+ AI, Wotton + Kearney has seen significant improvements in both efficiency and productivity. Although still in the early phase of adoption, early feedback from users has been overwhelmingly positive. For example, in one instance, Lexis+ AI identified a key case in seconds—a task that had previously taken a lawyer four hours of research using traditional search methods. In another, Lexis+ AI was used to quickly narrow down potentially relevant cases by generating case summaries.

The integration of Lexis+ AI has also positively impacted employee workload and job satisfaction. Lawyers now spend less time on routine tasks like legal research and more time on higher-value work, such as client consultation and legal strategy. This shift has enhanced the firm’s ability to deliver faster, more cost-effective solutions to clients.

Wotton + Kearney is excited about the potential of Lexis+ AI to transform legal research and anticipates even greater efficiency gains and cost savings as the solution continues to evolve.

The firm looks forward to further integrating generative AI into its operations and continuing to provide top-tier legal services to clients across the region. As an early adopter of generative AI Wotton + Kearney has strengthened its position as an innovative leading firm in the legal industry.

"We anticipate even greater efficiency gains and cost saving as Lexis+ AI continues to evolve"

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How Adam Nakat leverages Lexis+ AI™ to help his growing firm compete with larger players

2024-11-03T15:08:00Z

Summary

Background
Challenge
Solutions & Outcomes

Advances in AI technology allow small to medium-sized law firms to increase productivity and efficiency like never before.

Background

Adam is the founder, principal, and director at Nakat Law. Since founding the firm in July ‘21 at the height of the COVID-19 pandemic, Adam and his small team quickly garnered a reputation as a competitive player in Melbourne’s legal market.

Adam prides himself on providing practical and quality outcomes for his clients and achieves this by utilising the latest technology to help him navigate complex legal issues with precision.

Challenge

Before adopting Lexis+ AI, Adam and his team faced challenges common to smaller firms, such as resource limitations and stringent timeframes. As Adam put it, “Our primary challenge was resource management. Delivering high-calibre legal services akin to larger firms without extensive resources posed significant hurdles.”

Solutions & Outcomes

“Lexis+ AI has marked a transformative phase for Nakat Law,” Adam said. “It’s become indispensable for us. It saves us approximately 3.5 hours a day and has boosted our productivity by 200%. This efficiency gain has allowed us to allocate more time to strategic management and proactive client engagement.”

Prior to adopting Lexis+ AI, legal research at Nakat Law was a time-consuming endeavour. Not anymore. "The AI's ability to provide instant and reliable responses to complex legal queries has been revolutionary. It not only saves us time but also ensures that our legal advice is backed by the latest and most relevant case law and statutes. The ability to receive instantaneous and reliable responses to legal queries, coupled with the AI’s capability to suggest pertinent case law and summarise complex legal documents, has been immensely valuable.”

Lexis+ AI’s AI-driven legal research, drafting tools and document analysis capabilities have streamlined operations significantly. “Tasks that used to take hours can now be completed in a fraction of the time, thanks to the AI's ability to generate drafts, review documents for inconsistencies, and suggest improvements based on established legal precedents.”

One of the standout features for Nakat Law has been Lexis+ AI's document comparison and analysis capabilities. "Being able to upload multiple documents and have the AI analyse and summarise the differences has been incredibly useful," Nakat observed. "This feature not only saves us time but also ensures accuracy when dealing with complex legal documents, such as contracts and agreements."

In addition to greater efficiency that allows for more hands-on client engagement, Lexis+ AI also helps Adam and his team with risk mitigation. "By minimising human errors through AI-driven processes, we have significantly enhanced the accuracy and reliability of our legal services," he said.

But it’s not just human errors that can be reduced - because its answers are grounded in LexisNexis® legal content, Lexis+ AI delivers search results that minimise hallucinations. “I often check the case and verify that the summary is correct, and without a doubt, it's been correct every time. Not having to worry about hallucinations is a big positive.”

The cost savings, too, cannot be understated. For a smaller firm like Nakat Law, cost efficiency is paramount. As Adam explained, "By leveraging Lexis+ AI, we have been able to optimise our operational costs. The savings in time and resources have allowed us to offer competitive pricing while maintaining profitability. This has been instrumental in differentiating us from larger firms and attracting clients seeking value-driven legal services."

Beyond internal efficiencies, Lexis+ AI has also enhanced Nakat Law's client service capabilities. "Clients expect prompt and accurate legal advice," Adam noted. "With Lexis+ AI, we can meet these expectations consistently. The AI's ability to summarise case law and provide concise legal opinions allows us to respond to client queries more efficiently, ultimately improving client satisfaction."

By delivering superior client outcomes and greater cost efficiency, Lexis+ AI has helped Nakat Law quickly gain a reputation as a formidable contender in Melbourne’s legal market. Adam and his team’s experience with the platform has underscored a pivotal role in client service delivery that would not have been possible without the emergence of generative AI.

As Nakat Law continues to evolve, so too will the role Lexis+ AI plays in helping the firm maintain their commitment to excellence and innovation in their legal practice. As Adam summarised, “Lexis+ AI empowers Nakat Law to deliver high-quality outcomes and services without excessive overheads. It minimises risks associated with human error and helps establish us as a leading technological disruptor in Australia's legal sector."

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