LexisNexis eNPS Explorer Awarded Gold for Best Advance in Employee Engagement

September 22, 2021

The 2021 Brandon Hall Group HCM Excellence Awards are given for work in Learning and Development, Talent Management, and other facets of human resources

LexisNexis Legal & Professional®, a leading global provider of information and analytics, won a coveted Gold award from Brandon Hall Group for excellence in the Best Advance in Employee Engagement category. LexisNexis’s win, for its eNPS Explorer, was announced recently. The winners are listed here.

“We are honored that our work to track employee engagement was recognized with this prestigious award,” said Steve Carroll, Vice President of Customer Insights, LexisNexis Legal & Professional. “Tracking employee engagement, in the same data-driven way that we track customer satisfaction, has created a valuable set of metrics for everyone at the company.”

The crux of this approach is the LexisNexis eNPS (Employee Net Promoter Score) Explorer, which has transformed the way the company tracks and acts upon employee feedback.

“Our employees are happier, innovation and experimentation have dramatically increased, and we continue to see record levels of employee and customer engagement,” said Alyce Clark, Executive Vice President, Global Human Resources, LexisNexis Legal & Professional. “Recognizing the link between employee NPS and customer NPS has enabled the development of a suite of employee programs covering all facets of the employee experience, from talent development and engagement to psychological safety and Inclusion & Diversity. The eNPS Explorer has raised our game.”

Entries for the Brandon Hall Group Excellence Awards were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts and executives based upon these criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits.

“Brandon Hall Group Excellence Awards in 2021 provide much-needed and well-deserved recognition to organizations that went above and beyond to support their stakeholders during the unprecedented disruption of the COVID-19 pandemic,” said Brandon Hall Group COO and leader of the HCM Excellence Awards Program Rachel Cooke. “The awards provide validation of best practices in all areas of HCM at a time when they have never been more important to employers, employees and customers.”

Excellence Award winners are scheduled to be honored at Brandon Hall Group’s HCM Excellence Conference, Feb. 1-3, 2022, at the Hilton West Palm Beach, Florida. Select winners also will serve as presenters in breakout sessions, sharing their leading practices during the conference.  

About LexisNexis Legal & Professional

LexisNexis Legal & Professional® is a leading global provider of legal, regulatory and business information and analytics that helps customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 160 countries with 10,400 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About Brandon Hall Group

Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. As an independent HCM research and analyst firm they conduct studies in Learning and Development, Talent Management, Leadership Development, Diversity, Equity & Inclusion, Talent Acquisition and HR/Workforce Management. These benchmark studies help organizations by providing strategic insights for executives and practitioners responsible for growth and business results.

Coupling the research studies with the best practice from the awards, Brandon Hall Group has helped more than 10,000 clients globally and more than 28 years of delivering world-class research and advisory. At the core of our offerings is a membership program that combines research, benchmarking and unlimited access to data and analysts. Membership enables executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient.

Brandon Hall Group has also launched professional certifications for business and human capital management professionals to upskill themselves and gain credentials for career advancement. (www.brandonhall.com)


Media Contact

Christopher Capot

LexisNexis Legal & Professional