{{subnav.product}}

{{addon.label}} ...
  • {{item.label}}
    • {{sItem.label}}
    {{item.list.more.label}}

Latest News

June 18, 2025

LexisNexis and Harvey Announce Strategic Alliance to Integrate Trusted ...

Harvey customers will benefit from LexisNexis generative AI technology and exclusive legal content including U.S. case law, statutes, and Shepard’s ...

June 03, 2025

Lex Machina Releases 2025 Patent Litigation Report

Patent litigation shows a strong resurgence in 2024, with over $4.3 billion in damages awarded and a rebound of more than 20% in case filings, driven largely ...

May 13, 2025

Lexis+ AI Fuels $30M Revenue Growth in Law Firms, New Study Finds

Independent study shows how Lexis+ AI drives 344% ROI in 3 years, provides law firm competitive advantages, and even increases attorney work-life balance ...

$core_v2_ui.GetViewHtml($post.File.FileUrl, "%{ AdjustToContainer = 'true' }")

LexisNexis Expands InterAction into Software as a Service

March 09, 2009

InterAction onDemand offers mid-market law firms enterprise-strength CRM at 22 percent cost savings over three years

March 9, 2009 — New York, NY, March 9, 2009 - To help law firms enhance their client develop capabilities in an increasingly difficult economy, LexisNexis (www.lexisnexis.com), a leading global provider of content-enabled workflow solutions, today announced the North American launch of InterAction® onDemand, the first web-accessible customer relationship management (CRM) solution for mid-market law firms. This new Software as a Service (SaaS) offering streamlines one of the leading global CRM solutions into a lower-cost, more-simplified application for firms with fewer than 250 attorneys.

InterAction onDemand offers mid-sized law firms an opportunity to access provider-hosted CRM services without the need for IT or human resources staffing; hardware purchase and maintenance; management of data centers; database and operating system software licenses; or software upgrades and training. Law firms previously unable to benefit from the enterprise application can now realize its full potential with InterAction onDemand.


"LexisNexis is meeting growing demand among mid-market firms by developing tailored solutions with high-level functionality that are quick, inexpensive and secure," said Bill Wilshire, vice president of CRM/Analytics at LexisNexis. "We estimate that the streamlined efficiencies of InterAction onDemand hosted software will enable a firm with 100 attorneys to realize average cost savings of about 22 percent over three years as a result of less hardware, staffing and licenses."


Firms that deploy InterAction onDemand can benefit from its seamless integration onto computers firm-wide. The outsourced CRM software offers the functionality of the enterprise application of InterAction software in a defined package. Some of the value-added features include:

  • Reliable LexisNexis® infrastructure to ensure 24 x 365 access to the system for authorized users
  • Less capital investment in IT services, software technology and additional hardware
  • Reduced time spent among IT and marketing staff to implement software product features
  • Rigorously tested high-security standards including four levels of virtual data protection and physical technology with back-up systems, firewalls and VPN tunnel access
  • Availability of certified technical support software services via on-screen, e-mail and phone

LexisNexis InterAction is a flexible and uniquely designed CRM platform that delivers relationship intelligence throughout legal and professional services quickly, efficiently and cost-effectively. InterAction software builds features and functionality that support the need to track and map relationships — WHO-KNOWS-WHOM®, areas of expertise, up-to-date case work and litigation. InterAction software seamlessly integrates with mission-critical applications including word processing, personal contact managers, time and billing, e-mail, fax, human resources, document management systems and automated data quality tools.


About LexisNexis

LexisNexis® (www.lexisnexis.com) is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), LexisNexis serves customers in more than 100 countries with 18,000 employees worldwide.

 

Media Inquiries

For any media-related inquiries, email LNG-NYC-LN-pressroom@lexisnexis.com. Please include your name, media organization, topic of your story, deadline, and the best way for us to contact you.