Bookshop Return Request Form

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Fill out the form or call 1 800 772 772.

A LexisNexis^® rep will reach out to you with more information.

ACCOUNT DETAILS

Return Request Number *

Account Number *

Account Name *

INVOICE DETAILS

1.

INVOICE NUMBER *

INVOICE DATE *

ISBN *

QTY *

REASON FOR RETURN *

2.

INVOICE NUMBER *

INVOICE DATE *

ISBN *

QTY *

REASON FOR RETURN *

3.

INVOICE NUMBER *

INVOICE DATE *

ISBN *

QTY *

REASON FOR RETURN *

4.

INVOICE NUMBER *

INVOICE DATE *

ISBN *

QTY *

REASON FOR RETURN *

5.

INVOICE NUMBER *

INVOICE DATE *

ISBN *

QTY *

REASON FOR RETURN *

CONTACT DETAILS

Last Name *

First Name *

Email Address *

Phone *

TERMS and CONDITIONS

Unless by special arrangement, returns will only be accepted subject to the following conditions:

1. You must lodge a Returns Request form and obtain a Return Request Authorisation Number from us before returning any books or other products to us for credit. This Returns Request form must categorise the books being returned into the following categories:

a. Overstock (includes books of dropped adoptions);

b. Damaged goods – books delivered by us that are not in saleable condition. In this regard, please note the provisions of clause 5.3 below;

c. Incorrect supply by us (e.g. if an incorrect ISBN has been supplied; double supply of stock or incorrect quantities supplied);

d. Old edition or Out of print edition– if a new edition has superseded the returned edition or the edition has been made “out of print”.

2. A Return Request form that does not categorise the returned books as above will automatically be classified as “other” and will be counted against your allowable returns as approved from time to time by us.

3. A Return Request Authorisation is valid for 60 days from the date of issue. After 60 days it will be deemed as null and void.

4. All returns must:

- be accompanied by the Return Authorisation Number

- be accompanied by the invoice number;

- must be properly packaged and clearly labeled;

- include a copy of the Returns Request Authorisation documentation;

- be dispatched to our Distribution Centre

- arrive in mint, re-saleable condition; and

- with the exception of faulty goods, be returned to us by pre-paid postage.

5. Stock returns without a Return Authorisation Number and accompanying documentation will not receive a credit.

6. Where there is a new edition, returns of the previous edition will only be accepted up to two (2) months after publication of the new edition. After this time, the return authorization is null and void.

7. Other than books replaced by a new edition, any returns must be effected within twelve (12) months of the date of the invoice. We reserve the right to refuse returns that exceed 10% of the moving annual total of sales. This 10% limit is to be applied only on categories (1) above.

8. All Returns must be dispatched to our Distribution Centre at 243 Forrester Rd North ST MARYS NSW 2760. Any returns received in other LexisNexis locations will attract re-shipping and handling charges, which will automatically be billed to your billing account. The fee is $7.70 per kilogram (inclusive of GST) plus $100 (inclusive of GST) handling charges.

Note: Unless goods are faulty, we will not accept returns or issue any credits for products published outside Australia.

I have read and agree to the Terms and Conditions *

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