Lexis Red®FAQs and Resources
What is Lexis Red®?
What devices can I access Lexis Red®?
Note: For optimum functionality, we recommend that our customers migrate to the latest operating systems (iPad iOS 11+, Android 8+, Windows 8.1+ and macOS 10.11 and 10.12).
How do I gain access to Lexis Red®?
To download the application click here.
How do I download and install the application?
Is the Windows App store blocked on your network?
How do I use the features available on Lexis Red®?
Product User Guides may be found here.
The User Guide will provide you with all the relevant information required to ensure you are able to effectively utilise the features available on Lexis Red®.
Note: Ensure you are connected to the internet whilst downloading and obtaining updates to a publication.
What content is available in Lexis Red®?
What are the minimum operating system requirements for using Lexis Red®?
How do I transfer my titles from LexisNexis Red to Lexis Red® (the new app)?
Note – No further transfers will occur beyond this one-time only automated sync.
Note – The choice to transfer to the new version of Lexis Red® is on a per user, no per customer, basis.
I am unable to download the installation files and/or content. What should I do?
If you are unable to download the installation files, it could be due to a network firewall or network proxy blocking the download. Some networks prevent the download of software installation files to prevent the spread of malware. Please contact your IT department to verify if this is the reason for being unable to download the software.
If you require further assistance, please contact Customer Support at: customersupport@lexisnexis.com.au
I'm having trouble installing the application. What do I do?
How do I purchase content to be used with Lexis Red®?
Do I require internet access to use the Lexis Red® application?
- To download or upgrade the application
- Initial login/download of the content purchased
- For content updates
- For annotations to be synced to our server (the Cloud) and between your devices
Can I sync between laptop and iPad versions?
Syncing between the devices will only occur if you are using the same version of the app. Thus, LexisNexis Red (the old version of the app) will not sync with Lexis Red® (the new version of the app).
How can I give feedback on my Lexis Red® experience?
Why has Lexis Red® been updated?
What is new in Lexis Red®?
- Supports more operating systems and devices (except for phones and phablets).
- New look and feel - a modern and cleaner interface brings it in line with best practice design standards.
- Performance improvements – faster title downloads and updates, with the ability to seamlessly open titles, shift between publications and scroll through titles etc.
- Improved navigation – Lexis Red® supports native user interface controls for each platform, which will help customers familiar with a specific platform to navigate more easily through the app.
- Organising publications – move and delete titles in the Publications screen.
- Infinite scrolling – move up and down a publication with ease.
- Improved searching – search a string of terms (instead of only one word); display less precise search results, aka stemming e.g. when searching "care", the results will also display "cared, cares, caring"; search results will be retained whilst in a title
- Printing and emailing documents directly from within a publication
- Font re-sizing – for greater legibility of content.
Why has my recent history disappeared after I've upgraded to the new version?
What is Lexis Red® Digital Library?
Features include:
- Access to a secure portal to monitor and manage eLending.
- Borrower and lender controls: a borrower can borrow an available title or return a borrowed title or request an already borrowed title; whilst lender can lend, extend and withdraw a title.
- Librarians and Knowledge Managers can share the same publication across multiple borrowers, multiple times over a subscription period on a one-on-one basis.
Why would a customer want it?
- Cost efficiency – Provides scale through access to a broader range of Lexis Red titles to a wider group of people.
- Time and storage savings - Save time spent waiting for a hardcopy title to arrive, whilst using less shelf storage space.
- An improved library service – Reduction in issues stemming from titles being in transit, lost in office or awaiting the filing of updates.
- Control over accounts – Provides Librarians and Knowledge Managers the flexibility to control the accounts and subscriptions of users, whilst monitoring the use or need of the services with their users.
How do I sign up for the Lexis Red® Digital Library capability?
What do I need to do to obtain a loan subscription?
How much does it cost to enable the Lexis Red® Digital Library?
How do I use the Lexis Red® Digital Library?
Note: The new URL for the Lexis Red® Digital Library is http://lexisred.lexisnexis.com.au/digitalLibraryAU/.
Note: If you use the new Digital Library System and lend a publication to a user, please ensure that the user has downloaded the new version of the Lexis Red® app in order to receive entitlements.
The new version of the Lexis Red® app is compatible with the following devices and operating systems.
PLATFORM | OPERATING SYSTEM | MINIMUM SCREEN SIZE | DEVICE TYPE |
iOS Android Windows Windows macOS |
9+ 4.4, 5.0 and 6.0 7 8.1+ 10.11 and 10.12 |
7.9-inch 8-inch N/A 12-inch N/A |
iPad 3 or above Tablet Laptop or desktop Tablet, laptop or desktop Laptop or desktop |
Note: If the Admin/Librarian/Knowledge manager (or Lexis Red® user) tries to log into the new Digital Library System before they have logged into the new version of the Lexis Red® app, the login will not be successful. Thus, the Admin/Librarian/Knowledge Manager must first log in to the new version of the Lexis Red® app before they can log in to the new Digital Library System.
Once the Admin/Librarian/Knowledge Manager has logged into the new digital library, they will see all titles for their customer account. In terms of the users, however, only users that have downloaded the new version of the Lexis Red® app will appear in the new Digital Library System.
For your reference, the old LexisNexis Digital Library URL is: http://red.lexisnexis.com.au/digital-library/Pages/Account/Login.aspx.
How much does it cost to enable the Lexis Red® Digital Library?
How many users can borrow a title at any one time?
Can I use the Lexis Red® Digital Library to access a title which my firm does not subscribe to?
What if I want to borrow a title from my firm's library but someone else is using it?
Message on my login screen “Device limit reached”?
Contact our experts now
Fill out the form or call 1 800 772 772.
A LexisNexis® rep will reach out to you with more information.