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| Phone | More | ||
|---|---|---|---|
| General Inquiries / Sales | 1-800-255-5174 | sales@lexisnexis.ca | https://canada.lexisnexis.com/sales-product-inquiry-web |
| CaseMap Suite Inquiries | 1-647-776-6636 | justin.leveille@lexisnexis.ca | |
| PCLaw Inquiries |
For PCLaw and Time Matters support and sales inquiries, go to pclawtimematters.ca. |
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English support hours: 7 days a week, 24 hours a day
French support hours: Monday-Friday, 7am to 11pm | Saturday and Sunday, 9am to 11pm (Eastern Standard Time)
| Request Type | Phone | More | |
|---|---|---|---|
|
Research Assistance |
1-800-387-0899 Option 1 | service@lexisnexis.ca | |
|
Password/Account Management |
1-800-387-0899 Option 1 | service@lexisnexis.ca | |
|
Technical Assistance |
1-800-387-0899 Option 1 | service@lexisnexis.ca | |
|
General inquiries |
1-800-387-0899 Option 1 | service@lexisnexis.ca |
Email: training@lexisnexis.ca | Online training resources and documentation
| Product Name | Phone | More | |
|---|---|---|---|
| Lexis+™ Canada | 1-800-387-0899, Option 1 | service@lexisnexis.ca | |
| Lexis Advance Quicklaw | 1-800-387-0899, Option 1 | service@lexisnexis.ca | |
| Practical Guidance | 1-800-387-0899, Option 1 | service@lexisnexis.ca | |
| Canadian Legislative PULSE | 1-800-387-0899, Option 1 | service@lexisnexis.ca | |
| CaseMap+, TimeMap, TextMap, and Sanction | 1-800-543-6862, Option 2, Option 4, then Option 3 | casemap.support@lexisnexis.com | |
| Total Patent CS | 1-800-543-6862 | ||
| MLex | 1-800-356-6547 | customerservices@mlex.com | Hours of Operation: Eastern time: 8pm to 5pm (i.e. the three off hours are 5pm ET to 8pm ET), excluding public holidays |
| Digital Library | 1-800-387-0899, Option 2 | customerservice@lexisnexis.ca | |
| Law360™ Canada | 1-800-387-0899, Option 2 | customerservice@lexisnexis.ca | |
| All other products | 1-800-387-0899, Option 1 | service@lexisnexis.ca |
For PCLaw and Time Matters support and sales inquiries, go to pclawtimematters.ca. |
English/French support hours: Monday-Friday, 8:30am to 5:00pm (EST)
| Request Type | Phone | More | |
|---|---|---|---|
|
Make a payment |
1-800-387-0899, Option 2 | customerservice@lexisnexis.ca |
Payment Instructions: |
|
Invoice copy request |
1-800-387-0899, Option 2 | customerservice@lexisnexis.ca | |
|
Bookstore |
1-800-387-0899, Option 2 | customerservice@lexisnexis.ca |
|
|
General inquiries |
1-800-387-0899, Option 2 | customerservice@lexisnexis.ca |
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