Mark Gan is a partner with Commerce & Finance Law Offices, where he leverages technology as party of a broader strategy to improve efficiency and client service. In basic contract review, he recognizes that traditional, word-by-word proofreading—can often be time-consuming and prone to human fatigue—with modern tools added into his workflow,  routine tasks such as typo and consistency checks can now be completed in minutes, allowing more time for nuanced legal analysis and strategic advice. That said, he remains clear-eyed about limitations: while these tools offer speed and scalability, they are not infallible, and can be inaccurate with laws and regulations, as such, every output requires human review, ensuring accuracy, context-awareness, and alignment with professional judgment.

In workflow and compliance matters, Gan adopts a strategic approach to integrating technology as a supportive resource. When facing unfamiliar industries or complex processes, he may use AI tools to quickly gather preliminary information—such as industry structures, key terminology, or common practices—helping to accelerate initial orientation. He then integrates those directional suggestions with legal expertise and client-specific requirements to craft practical, actionable solutions. By streamlining early-stage information gathering, technology helps reduce initial setup time, enabling greater focus on core legal risks, compliance strategy, and high-level decision support.

Gan also leverages technology as a broader commitment to improving accessibility and clarity in legal communication. For lengthy contracts or complex policy documents, his team employs digital tools to assist in identifying key clauses—such as payment deadlines and consequences of breach—and consolidsting them into clear, plain-language summaries. This process, led and reviewed by legal professionals, ensures that clients can quickly grasp their core rights and responsibilities without having to navigate dense legal text. By streamlining information delivery, this approach saves substantial time, helps to reduce the risk of disputes stemming from misunderstood terms, and supports more informed decision-making—making legal insights more transparent and client-centered.

As a proponent of thoughtful innovation, Gan supports the firm’s adoption of digital tools across case retrieval, legal analysis, document review, and case management. Examples include AI-powered legal research that matches large volumes of case law and regulations within seconds; intelligent contract review flagging potential contractual risks; or tracking case progress through automated dashboards. His guiding principles are clear: decision logic should be explainable, data usage must follow strict minimization and anonymization protocols, and all technology-assisted outputs are subject to substantive review and formal approval by a qualified lawyer. In his view, technology is not a substitute for legal judgment, but a means to strengthen it.