Technical Support
Troubleshoot and guideline for resetting your password
What should I do if my Lexis account freezes or shows error message during case search?
You may download the troubleshooting steps below for different browsers:
Internet Explorer 7
Internet Explorer 8+
Chrome
Firefox
How to change Lexis Advance® Hong Kong password, registered email, or security question on Lexis HK?
1. Select “More” from the top right-hand corner of the screen.
2. Select “Sign-In Profile”
3. Input new information on the fields you want to update. Click “Save”.
What are the rules for changing password?
Your password:
Must contain 8 to 50 characters
May not contain spaces
Must contain at least 3 of the following 4 kinds of characters:
Upper-case letters
Lower-case letters
Numbers
Special characters (like @ # $ %)
May not include your ID
May not be the same as any of your previous 5 passwords
What should I do if I forgot my User ID?
If you've forgotten your ID, click this link to request it. As a reminder, your ID:
Must contain 8 to 50 characters
May not contain spaces
Can contain the following special characters: ! $ & ' * - ? ^ _ ` { } ~ . @