Bankers Insurance Group Experiences 300% Increase in Homeowners Quotes Applying Analytics and External Data Sources such as LexisNexis
April 22, 2014 — Improved Customer Experience Program Recognized by Celent’s 2014 Model Insurer Award: Analytics
ATLANTA and St. Petersburg, Fla. – LexisNexis® Risk Solutions today announced its industry leading homeowners insurance data has helped Bankers Insurance Group deliver one-click, pre-underwritten quotes and simplify its home insurance sales process and the shopping experience for customers. Bankers Insurance Group won the Model Insurer 2014: Analytics category at the recent Celent 2014 Innovation and Insight event as a result of leveraging its internal patented analytics and modeling techniques along with property data from LexisNexis.
“Our goals were to improve customer experience and profitability, bringing value back to our homeowners customers,” said Bill Martin, President, Bankers Insurance Group. “Our vision to make the quoting process easy was realized based on the amount of data available today and the evolutionary advancement in technology.”
“Our work with Bankers Insurance Group has helped them gain a more holistic understanding of the property history and assure complete value coverage,” said Ash Hassib, SVP and GM, Auto and Home Insurance, LexisNexis. “Enabling better risk assessment, accounting for location-associated risks and estimating home replacement cost, homeowners can quickly move through the one-click quoting process.”
“A crucial element in making the most from modern and advanced predictive analytics systems is the ability to leverage not only insurers’ internal data sources but also external data,” said Karen Monks, Analyst with Celent’s Insurance Group and author of the ‘Model Insurer 2014: Case Studies of Effective Technology Use in Insurance’ report.
In its recognition of Bankers Insurance Group’s initiative to simplify the homeowners insurance shopping process, Celent highlighted the insurer’s results, including a 300% increase in quotes compared to the same period in 2012, a six fold increase in its volume of new business and its time savings. It previously took 15 minutes, on average, to complete a quote. Using data and analytics, this time was reduced to less than a minute for its agents to provide a quoted premium to customers, allowing Bankers Insurance Group’s agents to easily handle increases in customer inquiries.
About LexisNexis Risk Solutions
LexisNexis Risk Solutions (www.lexisnexis.com/risk/) is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of Reed Elsevier, a leading global provider of professional information solutions across a number of sectors.
Our insurance solutions assist insurers with automating and improving the performance of critical workflow processes to reduce expenses, improve service and position customers for growth.
Regina Haas, LexisNexis
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