LexisNexis Honored as a 2017 Achievement in Customer Excellence Award Winner
12th Annual Confirmit ACE Awards Recognize Outstanding Dedication to Improving Customer Experiences
May 16, 2017 — New York, NY - LexisNexis Legal & Professional, a leading global provider of legal, regulatory and business information and analytics has been awarded a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer, Innovation in Customer or Employee Engagement, and Overall Business Impact categories. This recognition celebrates the implementation and rollout of the LexisNexis NPS Explorer Program, an internal tool and system that’s driving deep customer understanding across the organization.
Established in 2005, Confirmit’s ACE Awards program honors a client’s outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving a Confirmit ACE Award demonstrates stand-out application by LexisNexis of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience and driving business and cultural change. LexisNexis earned the Confirmit ACE Award based on its NPS Explorer Program, which provides each employee real-time visibility into relevant NPS feedback and targets, creating alignment and empowering the team to meet critical customer experience goals.
“We’re proud to be a recipient of a 2017 Confirmit ACE Award, as it reflects our dedication to the customer experience and our customer-focused culture,” said Steve Carroll, VP, Customer Insights at LexisNexis Legal & Professional. “We understand that customer experience determines our future success and believe in total visibility of all customer feedback – good or bad – for employees. It drives our product development, our support, and our culture. We would like to thank Confirmit for this recognition of our customer programs, and most of all, we would like to thank our customers for taking the time to share their experiences with us.”
“We’re delighted to honor LexisNexis as a 2017 Confirmit ACE Award winner for their proven innovation and excellence in their Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and LexisNexis continues to show their commitment to listening to their customers to better understand their needs, drive business change and deliver an exceptional experience.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2017 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2016. For more information on awards criteria, visit www.confirmit.com/ace-awards.
About LexisNexis Legal & Professional
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help professional customers make more informed decisions, increase productivity and serve their clients better. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. LexisNexis Legal & Professional, which serves customers in more than 175 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com
for more information.
Net Promoter® is a trademark owned by Satmetrix Systems, Inc., F. Reichheld, and Bain & Company
VP, Head of Corporate Communications
LexisNexis Legal & Professional
+1 212 448 2137