Our first priority is our customers, so if you are having any technical difficulties with our products, or just have a question, please feel free to call or email us. Our representatives pride themselves on resolving customer issues quickly and effectively.
The LexisNexis University provides a convenient location to browse through training options and then register for your LexisNexis software product training. You will see a blended learning approach where you can take classes in a classroom, over the Web or at your desk.
Early Data Analyzer, LAW PreDiscovery, LexisNexis ALCoder, LexisNexis Email Thread and LexisNexis Near Dupe Customer Support
Technical Support is available Monday – Friday, 9:00 a.m. to 8 p.m. ET. Current maintenance customers can call the Technical Support team toll free at 1-866-831-0497 or e-mail lawsupport@lexisnexis.com.
- Live Call Screen Sharing. During your call with technical support you may be asked to share your screen. Click here to access.
Answer Center
The LAW PreDiscovery and Early Data Analyzer Answer Center brings together in one place helpful topics and useful information on Early Data Analyzer and LAW PreDiscovery. And because it’s Web-based, we update it regularly with the latest information.
Instruction Manuals and User Guides
These resources can be found on the Answer Center under "User Guides" and are available for download in Adobe® Acrobat® PDF format.
Instant Updates
You can also subscribe to the LAW PreDiscovery and Early Data Analyzer LinkedIn Group or the RSS Feed to receive important announcements instantly.
Training
The LexisNexis University provides a convenient location to browse through training options and then register for your LexisNexis software product training. You will see a blended learning approach where you can take classes in a classroom, over the web or at your desk.
Concordance, Concordance Native Viewer, Concordance Image and Concordance FYI Customer Support
Technical Support is available Monday – Friday, 9:00 a.m. to 9:00 p.m. ET. Current maintenance customers, resellers, and partners can call the Technical Support team toll free at 1-866-495-2397 or e-mail concordancesupport@lexisnexis.com.
Concordance Evolution Customer Support
Technical Support is available Monday – Friday, 9:00 a.m. to 9:00 p.m. ET. Customers can call the Technical Support team at 1-855-598-7486 or email CNEvolution@lexisnexis.com.
Scope of Support – The technical support team consists of dedicated experts who provide assistance to customers, distributors and partners. Available for customers’ current on their subscription, review the customer support policies for details.
Answer Center
The Concordance Answer Center and Concordance Evolution Answer Center brings together in one place helpful topics and useful information on Concordance. And because it’s Web-based, we update it regularly with the latest information.
Instruction Manuals and User Guides
These resources can be found on the Answer Center under "User Guides" and are available for donwload in Adobe® Acrobat® PDF format.
Training
The LexisNexis University provides a convenient location to browse through training options and then register for your LexisNexis software product training. You will see a blended learning approach where you can take classes in a classroom, over the web or at your desk.
The Concordance Programming Language (CPL)
LexisNexis programmers are proud of Concordance – yet humble enough to realize that they could not possibly create a perfectly complete program. After all, litigation is notorious for the many unplanned twists and turns a case can take in the heat of battle. The Concordance Programming Language (CPL) was created specifically to meet such challenges, and to provide what programmers call extensibility: The ability of a program to stretch beyond its original capabilities. CPL is why Concordance never has to say "never."
For example, let's say a paralegal has mistakenly entered the beginning and ending Bates numbers in the same field. Now he needs to get the ending number out and into a separate ENDBATES field. What to do? Fix it with CPL. Or a litigation support analyst wants her search results to automatically include all cross-referenced documents as well. Attach CPL will do the job in a snap. These are only a couple of examples of the limitless potential of CPL. What can CPL do for you?
The CPL Library is broken out by the following categories: Administration, Depositions, Editing, Import/Export, Miscellaneous, Opticon, Printing, Searching, 3rd Party and CPL FAQs.
Concordance Tip Sheets
Created by Litigation Support Director Andy Kass. Andy started writing about Concordance® in October of 2005 as an extension of observations made in the course of extensive real-world consulting and training. These tips sheets offer best practices, product and industry news from a litigation support expert. Find out more.
CaseMap, TextMap, TimeMap, and Sanction Customer Support
Technical Support is available Monday – Friday, 9:00 a.m. to 9:00 p.m. ET. Customers can call the Technical Support team toll free at 877-301-0344 or email casemap.support@lexisnexis.com.
Answer Center
The CaseMap Answer Center and CaseMap Server Answer Center bring together helpful topics and useful information on CaseMap. And because these pages are Web-based, we update them regularly with the latest information.
Instruction Manuals and User Guides
These resources can be found on the Answer Center under "User Guides" and are available for download in Adobe® Acrobat® PDF format.
Training
The LexisNexis University provides a convenient location to browse through training options and then register for your LexisNexis software product training. You will see a blended learning approach where you can take classes in a classroom, over the Web or at your desk.
CaseMap Complimentary Phone Sessions—Learn the Fundamentals
We offer 60-minute complimentary phone sessions to teach you the fundamentals of CaseMap. Each session is conducted one-on-one and is hands-on with the software. The same types of sessions are available via live Webinars scheduled each week. Class enrollments are limited to 15. Call 877-301-0344 to sign up.
Customized Consulting
Let one of our case analysis consultants conduct a CaseMap Jumpstart with your trial team focusing on a pending matter. In this collaborative brainstorming exercise, our consultant acts as moderator guiding the session, as a scribe quickly organizing material in CaseMap, and as an educator showing your team how to take the ball forward. By the time the session ends, the consultant will have worked with your trial team to create a detailed cast of characters, a multi-level issue outline, an initial fact chronology, a Case Summary ReportBook or other work product for your client and a plan for additional analysis. For more information, email litigationsales@lexisnexis.com.
Consulting with an experienced CaseMap user
Daniel J. Siegel literally wrote the book on CaseMap. He’s author of The Lawyer’s Guide to LexisNexis CaseMap, published in November 2010 by the American Bar Association. LexisNexis has teamed with Siegel and his team at Integrated Technology Services, LLC, to provide one-on-one customized consulting for your most challenging CaseMap concerns.
These services go beyond the technical training you’ve already received from the CaseMap training team. Experienced attorneys and paralegals with extensive insight and training on the CaseMap Suite of products provide a unique perspective on using the software to increase efficiency and profitability. Recommendations are customized to meet your specific needs. Call 610-446-3457 or email attorney Dan Siegel to set up your consulting. Find out more.
Sanction Customer Support
Technical Support is available Monday – Friday, 9:00 a.m. to 9:00 p.m. ET. Customers can call the Technical Support team toll free at 877-301-0344 or 904-373-2160, or email casemap.support@lexisnexis.com.
Sanction Fundamentals Training
Training orientation for new Sanction users is available at no additional charge. The Sanction support team conducts this session and can answer your specific questions. For more information email lntraining@lexisnexis.com to schedule your orientation today.