From Data to Relationships: Learn How Tennille Roache, InterAction+ Client Advisor, Simultaneously Promotes CRM Solutions and Client Success
Behind every successful organization lies a team of innovative minds - professionals who are dedicated to the mission of customer success. At LexisNexis® InterAction+™, we take immense pride in our people who combine cutting-edge technical expertise with a passion for transforming how law firms manage their relationships.
This spotlight series pulls back the curtain to reveal the personalities and perspectives driving our mission to enable users to find, keep, and win business. Meet team member Tennille Roache, Client Advisor located in Australia. Please get to know Tennille and connect with her to optimize your firm's client relationship management.
What does your typical day look like?
My normal day is a good mix of working with clients strategically, tactically, and in crisis. This coupled with all that comes from having an eight-year-old boy.
How did you come to join the InterAction+ team and how long have you been on the team?
Following several years of working in-house for law firms, an opportunity arose when I was relocating back to Australia from London with the InterAction team that was too good to refuse.
What trends are disrupting law firm’s workflow today?
I'm not sure AI is doing it fully yet – but it will. Resourcing firms appropriately for the future – I am not sure all firms have got their heads around that yet. Additionally, I would say there is one thing missing from law firms that I wish would disrupt, and reprioritize change management. When new workflows and subsequent technology are introduced, there is a much better chance of full adoption if the firm focuses on the why.
What is the best part of your job?
I love helping to raise the profile of CRM people within their firms so their worth is appreciated.
What sets InterAction+ apart from other legal technology solutions?
Two key elements that set InterAction+ apart from other legal tech options are 1) how it was genuinely built for the idiosyncrasies of law firms, supported by people who have worked in law firms, and 2) how the data integration provides key insights to in-house business development and marketing teams when they evaluate their firm's standing in client matters.
What techniques help you stay organized and productive?
My inbox is my to-do list, until I have squared something off, it doesn’t leave my inbox. A good meeting every couple of days with my Account Manager Adrian, also helps prioritise client needs and my day accordingly. I don’t always get it right (many late nights) but everything is a work in progress.
Final Round
What does your perfect weekend look like?
Time at the beach with my husband and son.
Fast Play of Desert Island Discs: Name three discs, one book, and one luxury item you would need to survive as a castaway.
- Book – On the Road - by Jack Kerouac
- Albums – ‘Under the Table and Dreaming’ – Dave Matthews Band | Jamie Lidell – Jamie Liddell | Woman – Rhye
- Luxury Item - Pillow
What profession other than your own would you like to attempt?
Working in policy in government to make people’s lives better.
What is something that would surprise people about you?
I do dance…. not sure I can dance… but I do dance.
Connect with Tennille to learn how to optimize your client relationship management.