LexisNexis® InterAction+™ Employee Spotlight Series: Get to Know Paul Tilling, Client Advisor
Behind every successful organization lies a team of innovative minds - professionals who are dedicated to the mission of customer success. At InterAction+, we take immense pride in our people who combine cutting-edge technical expertise with a passion for transforming how law firms manage their relationships.
This spotlight series pulls back the curtain to reveal the personalities and perspectives driving our mission to enable our users to find, keep, and win business. Meet team member Paul Tilling, Client Advisor located in London, UK. Get to know Paul and connect with him to optimize your firm's client relationship management.
Describe your role at InterAction+:
I help law firms implement effective CRM-related processes and configurations. This enables the firm to achieve its strategic goals and achieve high ROI.
What does your typical day look like?
My normal day consists of working with law firm personnel, in charge of firm business development and marketing objectives. I can translate their objectives into CRM-based configurations that deliver measurable results.
How did you come to join the InterAction+ team and how long have you been on the team?
I originally launched the Microsoft CRM solution outside of the Americas and competed against InterAction. I joined the InterAction team a little over 16 years ago.
What trends are disrupting law firm’s workflow today?
Trends I am tracking include the shift to cloud-based software and services, AI, and integration. This is an important culture change in the legal industry we need to manage together.
What is the best part of your job?
I love working with bright law firm personnel who appreciate the challenges that come with the job. These people are passionate about exceeding expectations, even if this is not easy do, and takes them out of their comfort zone.
What sets InterAction+ apart from other legal technology solutions?
InterAction+ is a relationship management tool that achieves reliable contact data via its unique passive data management approach. It is designed to work the way a law firm works and that is what makes our CRM stand apart from other traditional CRM solutions.
What techniques help you stay organized and productive?
Honestly, I use InterAction+ to keep me updated on any changes or track my “Must Do’s”. The alert and reminder features keep me productive. Plus, I use my Microsoft® Outlook® calendar efficiently.
Final Round
What does your perfect weekend look like?
I spend my weekend time with my wife and daughter doing anything.
Fast Play of Desert Island Discs: Name three discs, one book, and one luxury item you would need to survive as a castaway.
Darius Rucker (Sothern Style) (True Believer) & (For the First Time). The Bible, my golf clubs, and enough golf balls to last a lifetime.
What profession other than your own would you like to attempt?
Judge
What is something that would surprise people about you?
I played mixed doubles junior tennis (Under 16 division) with a famous actress.
Connect with Paul to learn how to optimize your firm’s client relationship management.