The Shift to Cloud-Based Legal Technology
The 2025 ILTA Technology Survey documents that the great law firm cloud migration has now passed the tipping point. The survey shows that nearly 9 in 10 firms are either mostly cloud-based or moving in that direction with every new upgrade.
“Across the legal industry, there’s been a significant shift to cloud-based solutions in the last several years,” reported the ABA’s Law Technology Today. “Legal organizations of all sizes can benefit from migrating to cloud-based legal tech, especially solo and boutique firms that don’t have the resources for a robust IT staff and infrastructure.”
Interestingly, the ILTA survey paints a picture of a gradual “upgrade to cloud” strategy from law firms, rather than large-scale migration projects, as a way to reduce risk and spread costs over time. One legal tech category where this deliberate cloud migration strategy is particularly well-suited is Client Relationship Management (CRM) software.
The Hybrid Cloud Advantage for Law Firms
For law firms considering the transition from traditional “on-prem” CRM software to a cloud-based solution, the journey often presents significant challenges around data security, control and operational continuity. LexisNexis® InterAction+™ Hybrid Cloud emerges as a strategic solution that addresses these concerns while providing a pathway to modernize a law firm’s CRM infrastructure.
The hybrid cloud offering from InterAction+ was designed to allow law firms to adopt cloud capability based on their business requirements and individual appetite for the technology, avoiding an “all or nothing” approach to the cloud. This innovative architecture enables firms to commence their journey to the cloud without fully committing to having their sensitive client data stored in external cloud environments.
The hybrid model strategically separates applications from data storage. While the InterAction+ applications operate in the cloud to deliver enhanced functionality and accessibility, the database itself remains under the firm’s direct control in its chosen location alongside existing on-premises infrastructure.
This approach addresses one of the primary concerns that can delay law firm adoption of cloud-based technology: maintaining control over confidential client information and meeting stringent data governance requirements.
Three Key Ways InterAction+ Simplifies Cloud Implementation
Here are three ways that the InterAction+ hybrid cloud offering makes law firm migration to the cloud easier and more successful:
- Enhanced Functionality Through Cloud Integration
The hybrid cloud solution combines traditional on-premises reliability with modern cloud capabilities, including integration with Microsoft 365, an improved web interface and mobile application access. This integration allows attorneys and staff members to access critical client relationship data from anywhere while maintaining the security protocols that on-prem systems provide.
- Leveraging Existing Data Relationships for a Seamless Transition
One significant advantage for firms considering the transition from the traditional on-prem InterAction to the InterAction+ cloud-based solution is that their data relationship with LexisNexis is already established. This existing relationship streamlines the migration process and reduces complexity associated with transferring sensitive information to new vendors or platforms. For firms requiring data optimization before migration, the InterAction Data Quality Services (DQS) team can be engaged to clean and organize existing information. This preparatory service ensures that firms maximize the value of their CRM investment by starting with high-quality, accurate data that supports effective relationship management and business development activities.
- Comprehensive Guidance and Ongoing Support
The InterAction team emphasizes the importance of providing comprehensive support. This hands-on approach includes regular check-in meetings with dedicated account managers and client advisors who understand the unique challenges facing law firms during technology transitions. The support infrastructure extends beyond initial implementation through ongoing training programs, quarterly webinars, step-by-step training models that are integrated directly into the product, and a comprehensive answer center with detailed guides that serve as 24/7 reference materials for users long after initial training is completed.
Demonstrable Business Impact
Soon after rolling out the InterAction+ Hybrid Cloud offering, LexisNexis saw a 150% increase in customer adoption globally, demonstrating that law firms were finding immediate value in this balanced approach to cloud migration.
The InterAction+ hybrid cloud model represents more than just a technology upgrade: it provides a strategic pathway for law firms to modernize their CRM capabilities while maintaining operational control and security standards. This hybrid approach acknowledges that different firms have varying comfort levels with cloud technology and allows for gradual adoption based on individual circumstances and requirements. By enabling firms to access the benefits of a cloud-based platform without sacrificing data control, InterAction+ Hybrid Cloud facilitates digital transformation at a pace that suits each organization’s risk tolerance and operational requirements.
Experience InterAction+
For law firm leaders committed to growth, the expanded integration options for InterAction+ offer a powerful set of tools to enhance client relationships, improve operational efficiency, and ultimately drive sustainable revenue growth in an increasingly competitive market.
InterAction+ extends the power of CRM software to law firms of all sizes by strengthening relationships, generating new business, and mitigating revenue loss. It is available to law firms of any size, and existing InterAction customers can add the cloud-hosted solution with minimal effort. Request a personal demonstration of InterAction+ today.
Account Executive, InterAction
Tyler Wiford delivers targeted legal technology solutions to law firms seeking to transform their client relationship management and data strategies. At InterAction, he partners with legal professionals to identify, retain, and secure new business through strategic technology implementation.
Since joining LexisNexis in 2018, Tyler has developed deep expertise in the legal and compliance landscape, consistently delivering measurable results for his clients. His professional background includes over ten years in commercial banking, retail finance, and investment services, providing him with comprehensive financial sector knowledge that informs his consultative approach.
Tyler earned his Organizational Leadership degree from Wright State University, building on this foundation through ongoing professional development. Legal professionals value his consultative partnership style and industry-specific insights, making him a trusted advisor who understands modern law firms' distinctive challenges.