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Why Putting Off Your Legal Tech Upgrade Could Cost Your Firm More Than You Think

Why Putting Off Your Legal Tech Upgrade Could Cost Your Firm More Than You Think

by Dawn Brown
April 29, 2025

Law firms can't afford to stand still in today's competitive landscape. While upgrading your client relationship management system might seem like just another IT decision, the reality is far more consequential. LexisNexis® InterAction+ represents more than new software—it's a strategic asset that forward-thinking firms are already using to their advantage. Many partners don't realize what's at stake when they delay making this decision. Let me breakdown what I've seen happen to firms that waited too long.


Dawn Brown
Dawn Brown
Account Executive, InterAction+

Dawn is an Account Executive, driving new business for InterAction+. She has a strong background in tech sales, business development, and customer relationship management. Prior to joining InterAction+, Dawn worked at Salesforce as an Account Executive where she became fluent in cloud-based CRM solutions and enterprise software sales. A graduate of Western Michigan University in Kalamazoo, Michigan where Dawn studied Marketing and Business Administration which have provided a solid educational foundation to this ever changing and evolving technology sales space. She is committed to understanding law firm’s goals/challenges and helping them uncover innovative solutions.

Outside of work, Dawn enjoys hiking in the Rocky Mountains with her Goldendoodle, traveling and spending quality time with friends and family.