A Smarter Route to Law Firm Profitability: New Client-Value Metrics White Paper

A Smarter Route to Law Firm Profitability: New Client-Value Metrics White Paper

After years of economic downturn and a significant power shift in attorney/client relationships, many law firms today are searching for a new way forward. For a few very successful firms today, that way forward has been improving the value they provide their clients. A BTI Consulting Group study found that those firms providing “superior client service” average 19.5% rate premiums across all staff levels and 33% higher profits. How can your firm learn about improving client service to that degree?

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