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USCIS: e-Request Upgrade Adds Error Reporting & Appointment Inquiry Features

"Effective May 11, 2012, USCIS e-Request will undergo two system updates: Customers will be able to notify USCIS of typographical errors on their immigration benefit documents (e.g., employment authorization documents, permanent residence cards). In addition, customers...

USCIS Expands e-Request Services

"USCIS has expanded the services offered by our e-Request system. This Web-based tool allows customers to inquire about applications and petitions submitted to USCIS. On November 19, customers will see the following enhancements to e-Request: Create a service request for all forms to either inquire...

Excerpts from the Dec. 15, 2012, Bender's Immigration Bulletin

U.S. Mission in India Expands Interview Waiver Program In March 2012, the U.S. mission to India unveiled the Interview Waiver Program, which allows qualified individuals to apply for additional classes of visas without being interviewed in person by a U.S. consular officer. Building on the success...

USCIS Expands Online Case Tools

"As part of our ongoing commitment to improving customer service, USCIS has recently introduced new options for customers to obtain information and check on the status of their application electronically and has also expanded its call center hours. We expanded the capabilities of two of our online...

USCIS Introduces Enhanced Online Customer Service Tools

E-Mail dated Feb. 20, 2014 from USCIS: "Dear Stakeholder, U.S. Citizenship and Immigration Services (USCIS) is pleased to introduce a new, more streamlined look and feel to e-Request< https://egov.uscis.gov/e-Request/Intro.do >, our online customer service inquiry tool. E-Request allows...