According to the Coalition Against Insurance Fraud: “When it comes to insurance fraud, the United States is a world leader. We arguably have the most severe problem on the planet. But we also have the most sophisticated means of combatting fraud. Our systems for detecting and investigating fraud are mature and much more robust than those in other developed nations.”
Although I agree with the Coalition that the ability to detect and investigate fraud is as useful as an arrest without a conviction. Detecting and investigating fraud is merely the beginning of the process. If the fraud investigators are not sufficiently trained about insurance, insurance contract interpretation, and civil defenses to attempts at insurance fraud it does not matter how robust and mature the ability to investigate and detect fraud. The mature and robust talents must be joined with civil defenses to fraud and the criminal prosecution of the perpetrators.
Insurance fraud is a multi-billion dollar, complex, multi-faceted problem.Those charged with investigating and detecting insurance fraud must institute a serious and detailed training program for its fraud investigators to make them knowledgeable, at the very least, about:
If insurers refuse to train their people they will continue to detect fraud, investigate it thoroughly, and then pay the perpetrator because they failed to prove a viable defense to the fraud.
The issue of NO training to very little training has been a thorn in the side of many adjusters. The days of "old school" are gone forever. So are the seasoned adjusters that were born on a desk within a claims service center and retired after 20 years from the field. Had the companies been smart they would have held onto the seasoned adjuster and created an in house claims training school rather than moan and groan about having to send 10 of their new college grads to basic claims school in East Orange, New Jersey for 2 weeks. GOD FORBID if the 10 were even considered for claims school. Chances are by today's statistics, you might have 3 out of 10 that will make it past 90 days before they up and quit.
I understand your comment since I basically agree that experienced adjusters and training of new adjusters has gone the way of the DoDo Bird. What I tried to explain was that insurers need to give more than lip service to the fight against fraud by actually training their people to understand the insurance policy as well as insurance fraud.
I may be Pollyanish but I think it is time the pendulum swings and insurance professionals will actually work to be professional. That is why you and I participate in this insurance law center.