The people who do the work are in the best position to improve it.
This is the third in a series of posts about the characteristics of successful quality assurance programs in law firms.
Many law firms assume that the installation of an effective quality assurance program will require hiring a platoon of expensive external consultants to set up and administer the system. Actually, this is the wrong way to do it.
Law firms already have the internal quality assurance "experts" that they need - their own people.
Read the entire post at the Walker Clark Worldview Blog.