The third characteristic of successful quality assurance programs in law firms is that they focus on the greatest risks and attack the biggest quality problems.
A practical approach is best. The best quality assurance methods do not seek to perfect each and ever task, function, and process in the firm. Although my Walker Clark colleagues and I believe that ISO 9001 can be a very useful quality assurance structure for a law firm, we never recommend it as a first step in law firms. Unlike ISO 9001, we do not recommend detailed documentation of each and every process. However, we do recommend intense focus on the ones with the greatest risks.
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