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    Legal Project Management (Part 17): Warning signs

    This post was written by LegalBizDev Principal Steve Barrett . In an hourly billing environment, few incentives exist to be alert for warning signs of threats to matter schedules or costs. More than a generation of lawyers has practiced without the...

    Manage Client Expectations To Get More Referrals

    There could be a number of reasons that clients might bad mouth your firm. As the saying goes, an unhappy client/customer will tell up to 10 people how dissatisfied they are with a product or service. For a lawyer, that can be the kiss of death, since...

    Why Implement LPM? Good Reasons and Bad

    Greg Lambert over at 3 Geeks and a Law Blog wrote recently about reasons firms might want to begin a Legal Project Management program. As I sat through a day-long session at [a conference], I listened to speaker after speaker talk about LPM and how...

    Lawyers Are Natural Salespeople, But Training Can Lend a Hand

    Actually, everyone is a salesperson. Some undoubtedly are better at it than others, but every one of us learned to sell from the moment we left our mother's womb. It may not have been polished, and the sales pitch was a bit noisy, but all parents...

    Time Matters on your IPad

    Today I was showing customers how you can run Time Matters in your Ipad. That is right your practice management while your on the go on an instant-on device from anywhere in the world. What tools do you need? 1. An Apple Ipad or HP Slate 2. A...

    Pam, Jim, Steve, and GrizzlyBear

    Yesterday the three leading voices in Legal Project Management training had a mini-summit. The Center for Competitive Management invited Jim Hassett, Pam Woldow, and me to speak for an hour on Legal Project Management for law firms: the 50,000-foot...

    Do your law firm employees have a right to free speech on Facebook? Legal Case Filed by NLRB

    Last week the National Labor Relations Board launched a legal case asserting that employees have a right to free speech on Facebook. It announced that it had filed a complaint against an ambulance service that fired an emergency medical technician, accusing...

    Questions and Answers about Certified Legal Project Managers (Part 1)

    The day after we published our press release announcing the first certification program for legal project managers , I got an email from Paul Easton , author of the influential blog Legal Project Management , with a long list of interesting and insightful...

    Turning a Disgruntled Client Around

    In the majority of cases, if a law firm has a disgruntled client, it is the firm's fault. As I have written about in the past, if the client is the problem, fire them . But in the 99% of cases where it is the lawyers who forgot the basics of client...

    Telling Stories

    Do you remember what football games on TV used to be like in the days before Roone Arledge, Howard Cosell and Monday Night Football? They were boring if you weren't a dyed-in-the-wool football fan, especially if the game wasn't close. Producer...

    “What Has to Be Accomplished”

    This is the fifth in a week-long series of articles about plans and planning, collected as Planning Week. The U.S. military (and various other armed forces) has the concept of Commander's Intent. Any (battle) plan needs to be accompanied by the...

    “Have a Clear Vision; Hire Smart, Committed People; Get Out of Their Way”

    In Planning Week so far, we've heard from Helmuth von Moltke about plans, Dwight Eisenhower about planning , and Alfred Korzybski about the limitations of abstractions . Are we to throw up our hands? Of course not. Go back to yesterday's...

    Jim Dolan's article in Texas Lawyer: ‘Integrity: When Heroes Have Feet of Clay’

    Jim Dolan is a friend and advisor who happens to be a sought-after leadership coach and psychotherapist for successful professionals, including many lawyers. He writes a regular column called "The Lawyers' Coach" for the TEXAS LAWYER, and...

    “Plans Are Useless, But Planning Is Indispensable”

    Yesterday I kicked off Planning Week with a quote from Helmuth von Moltke : "No battle plan survives contact with the enemy." That doesn't mean that you shouldn't plan, however. One of the greatest planners in history was the guy...

    “No Battle Plan Survives Contact With the Enemy”

    First up in Planning Week is German military strategist Helmuth von Moltke. "No battle plan," he sagely noted, "survives contact with the enemy." When your plan meets the real world, the real world wins. Nothing goes as planned...

    The first program to certify legal project managers

    About 36 hours ago, we announced the first formal certification program for legal project managers in a press release on Business Wire . Our announcement has already generated some buzz. It was picked up by Forbes.com and discussed by Paul Easton in the...

    E-Discovery Project Management: ILTA White Paper on Legal Project Management, Part V

    My interest in project management grew out of my e-discovery practice and desire to more effectively manage large, complex discovery projects. So I always enjoy reading what others in the industry have to say about e-discovery project management. Today...

    The Social Network | The Movie

    The Social Network, the movie loosely documenting the development and meteoric rise of the popular social networking site Facebook, was a fine Hollywood movie; I was easily pulled into the characters and the story. While I wasn't expecting anything...

    Certification

    There are some recent posts going around about certifying project managers, particularly one from the always interesting Paul Easton. I continue to be the contrarian in this debate, based on almost two decades of working with other professional project...

    Legal Project Management (Part 16): Work breakdown structures

    If you've read about our "just in time, just enough" approach to training , you know that I am not a fan of teaching project management concepts and terminology in the abstract. Instead, we prefer a "jump right in" approach, in...

    Promote Yourself By Promoting Others

    Promoting yourself is not about you, it's about the other person. I ran across an article on the ABA Journal online where Ari Kaplan is talking about the value in promoting/congratulating others and how that can pay dividends in promoting yourself...

    ILTA White Paper and 2010 Survey on Legal Project Management

    This post continues my discussion of the International Legal Technology Association's (ILTA) recently released white paper on legal-project management . In the first post in this series I discussed Pamela Woldow's article on how legal technologists...

    60 Tips in 60 Minutes?

    Ron Friedmann recently posted 60 Tips in 60 Minutes from the 2010 Futures Conference about more efficient practice. If you're a regular here or at my classes, some of these will sound familiar, such as the following (with my comments below each...

    Two very important new articles on psychology and law firm management

    My partner, Lisa M. Walker Johnson , has recently written two articles applying counseling psychology to two important challenges to law firm management. Until Death...or Retirement: Thinking Differently About the End of a Law Firm Career This is...

    Alternative fee strategies (Part 3 of 3): Transparency and shadow billing

    One of the most fundamental issues that separates aggressive firms from more conservative ones is their attitude toward transparency, and especially towards "shadow billing," in which law firms provide information about actual hourly costs on...