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    Who was the first to certify legal project managers?

    There's been some controversy lately about who was the first to offer certification in legal project management. There does not seem to be any dispute about the facts. Last November, when we announced the start of our demanding Certified Legal...

    How to improve the management of legal teams (Part 4 of 4)

    Rule # 8: Motivate the players "Don't tell people how to do things, tell them what to do and let them surprise you with their results." George S. Patton Rule #1 in this series was to identify what drives your team: the inherent...

    How to improve the management of legal teams (Part 3 of 4)

    Rule # 4: Evaluate the competition "I don't believe in team motivation. I believe in getting a team prepared so it knows it will have the necessary confidence when it steps on a field and be prepared to play a good game." - Tom Landry...

    Working Hard or Hardly Working?

    The city/county/state is doing a major rebuild of the streets leading to the Interstate exit closest to my house in Seattle. My office is in my home, and when I travel I take another road to the airport, so I get to see the road construction once every...

    How to improve the management of legal teams (Part 2 of 4)

    Legal teams come in so many shapes and sizes that it is impossible to come up with a short list of rules that apply to every case. But if you review all the ideas discussed in this series, you are sure to come up with a few action items that could help...

    A Firm's Brand is Worthless...

    ...If the lawyers who helped establish the brand depart. That is the real lesson of Howrey's demise, according to John Hellerman . In an excellent article published on Law360 yesterday, he points out how Howrey was praised in recent years for its...

    The secret to becoming a rainmaker - Part 2

    On February 15th, I wrote a post called, "The secret to becoming a rainmaker." It was one of the highest read posts since I started my Law Firm 4.0 blog. I plan to add to this from time to time and will, very simply, call them Part 2, Part...

    Prudent planning for innovation

    This is the fifth in a series of nine postings about successful innovation in law firms. Today we look at the third secret of successful innovation. Write a conservative plan. Conservative - even skeptical - planning might seem to be antithetical...

    A Simple Example of Project Management

    People have sometimes asked me for a simple definition of project management. The PMI (Project Management Institute) definition pretty much requires you to be a project manager before you can understand it. That's fine; PMI caters to actual and...

    How to improve the management of legal teams (Part 1 of 4)

    When lawyers participate in our Certified Legal Project Manager TM program , one of the topics that they are most interested in discussing is how to manage teams. What should you do with the associate who insists on turning over every rock? Or with the...

    How Satisfied Are Your Clients? Ask Them

    It continues to amaze many clients that more law firms do not seek their feedback on the legal services provided. Over the years I have met with dozens of law firm clients, and heard often that they welcome opportunities to provide feedback. In this...

    Risk Aversion and the Princess Bride

    Rees Morrison has an interesting post this morning bridling at a vendor comment reported in KM World that "We trust our legal department to be risk-averse and process-oriented...." He takes on the process-oriented trope; I'm more interested...

    Ready, fire, aim… oops!

    This is the fourth in a series of nine postings about the secrets of successful innovation in law firms. Successful innovations are not brainstorms that are instantly transferred from the flip chart to business reality. Instead, there must be a disciplined...

    Watson Takes on E-Discovery

    By now you've likely seen the NY Times article about computers and e-discovery . For folks in the legal field, the content of the article isn't news, I trust: Computer analysis is making huge inroads in e-discovery and is in many cases replacing...

    Outsourcing: Bad Word or Wrong Word?

    (Note: Today's article is a bit off my usual Legal Project Management beat.) Ron Friedmann this morning presents an interesting way to look at outsourcing . His most striking point, I think, is this: Every law firm employee, in fact, works...

    Handwritten Notes Can Make You Stand Out Big Time!

    Having preached...yes preached for most of my marketing life about the importance of sending handwritten thank you's , congratulatory notes, etc., I continue to be amazed at how little of this is simply activity is done today. I have at least a dozen...

    Why take the risk?

    This is a the second in a series of nine posts about successful - and profitable - innovation in law firms. As readers of this blog already have observed, Walker Clark, LLC, takes a strong risk-management approach to many aspects of law firm strategy...

    When Projects Go Bad

    There is a wonderful old Gary Larson cartoon titled "When potato salad goes bad." It shows a bowl of potato salad in a refrigerator holding up various other foods at gunpoint. Projects don't go bad in quite the same way. But they smell...

    Don't Ever Be Late. Ever

    Okay, sometimes you can't help it. Unfortunately, with some people it is just a bad habit. From a lawyer marketing standpoint - in the case of this bad behavior - it is dumb marketing. Oh yeah, did I also say it is rude. Whether you are perennially...

    How to train lawyers in project management

    Training professionals often talk about the importance of distinguishing between two types of goals: education and behavior change. Of course, almost every training program aims at both. But clients get the greatest return on their training investment...

    Organized Networking Makes Sense

    Too often when working a room, many of us do so with little thought on being organized. As lawyers, we are methodical by nature in many of our dealings, but I expect networking isn't one of them. Then, I ran across a post Bruce Allen did on his Marketing...

    The 10% Solution

    I was recently asked about the improvements that law firms can expect to achieve when they establish a serious quality assurance program. "Does all this quality stuff really produce results?" We need to be clear that quality assurance...

    The secret to becoming a rainmaker.

    I mentioned in my last post about civility that I have worked with lawyers nearly three decades. I've worked with a lot of brilliant, thought-leading and profession-defining lawyers. It's a pleasure to have called them clients and friends. ...

    The Biggest Technology Boost in Legal Project Management

    This week, I've written a series of articles pointing out that Legal Project Management is not dependent on project-management technology. So what's the most important thing a project manager can do to improve her use of technology, to use...

    Project Management and Technology

    Yesterday I noted some highly successful large-scale projects that succeeded without the use of project management technology. I make this point - which I also make in my book Legal Project Management and my classes - because I continue to encounter...