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Overcoming resistance to change (Part 2): Short-term wins

Last week I wrote about a simple strategy to promote change: find the feeling. Sounds great in theory, but exactly how do you do that? Of course the answer will depend on your firm's culture and on the change you are promoting. Here's one example: in many of the firms that we talk to these...

Overcoming resistance to change (Part 3): Raising the urgency level

Last week I wrote about how short-term wins can help to promote change in law firms. In the book Leading Change , John Kotter also talks about the value of "raising the urgency level," and even provides a table listing nine ways to do this in the corporate world (p. 44). While some would...