I participated earlier today in a discussion group on LinkedIn about client
surveys. This posting provides a few additional comments and observations
that would have made my comment on LinkedIn too long.
The question concerned whether a law firm should do its own client
Seeking client feedback is not only important for every law firm, but it
needs to be done right.
Following a recent post of mine on the topic, my friend
Stacy West Clark raised some
issues that got me to thinking about the Who, What, When, Why's and How's of
getting client feedback...
Admittedly, I am not a good
listener. I've gotten better, in part because I began listening to my own
preaching. More and more in coaching sessions, I advise lawyers to listen more
than 50% of the time. In fact, more than 80% as they get better at it.
Remember the old saw, since we have...
"Johnson" blog had an entertaining, and all too true, post several days
ago: " Airlinese ." It pokes fun at the awkward butchering of the
English language on commercial airlines.
To some extent, I think that the
blog's author is too kind. Airline jargon...
For several months now, I and some
of my colleagues in the Public and Professional Interest Division of the International
Bar Association have been reviewing the business plans of the PPID
committees and other entities. These groups range from very small task forces
and working groups of fewer than...
Most employees of law firms are in a
great position to help in the firm's business development efforts - or help damage
them. A lot of that depends on how they are treated, how much that love or hate
their job, and are otherwise engaged in the business of the law firm.
This is particularly...
Now there is a brilliant title,
right? Obviously, any client who sues for malpractice (or even files a
grievance with the state bar), is probably not going to hire you again. Not to
mention how many people they will bad mouth you to. Okay, so that is pretty
darn obvious. But stay with me a minute...
Consultants (as well as lawyers) can
be a touch wordy sometimes. Especially when trying to sell their
services to prospective clients. Often we think that it's necessary to cover
the waterfront in terms of explaining who we are, what we do (or did), and whom
we do (or have done) work for. Or...