LexisNexis® Legal Newsroom
Don't Fire Your Receptionist...

Fire the person who hired him or her. Over the years, I've told a few horror stories involving receptionists. Two that immediately come to mind, include: the cigarette dangling, shoeless one , and the one that told the caller to get lost . It has always amazed me that businesses, including...

Law Firm Staff: Overlooked Marketers

Most employees of law firms are in a great position to help in the firm's business development efforts - or help damage them. A lot of that depends on how they are treated, how much that love or hate their job, and are otherwise engaged in the business of the law firm. This is particularly...