Today a package of materials from a new client of mine arrived overnight, first AM delivery. The delivery surprised me and exceeded my expectation as our scheduled meeting is weeks away. There was nothing urgent about me receiving the materials, but it sure was nice to have them in hand so far in advance...
I participated earlier today in a discussion group on LinkedIn about client
surveys. This posting provides a few additional comments and observations
that would have made my comment on LinkedIn too long.
The question concerned whether a law firm should do its own client
There is a good article in the 7 May
2011 issue of The Economist, "A Less Gilded Future."
Although I do not agree with a few minor points, it describes how easily a
well-established law firm (in this case, the U.S. firm of Howrey, LLP) can go
over the edge.
The two issues that Howrey's...
Join our panel of experts for a complimentary breakfast
briefing and discussion of the findings from The Wall Street Journal/ Hay Group 2010 CEO compensation study.
As companies faced unprecedented pressure to
rein in executive pay, how did the nation's largest companies change their pay...
Another well-intentioned and
innovative reform to a law firm's partner compensation system has been aborted.
The senior management team at one of
the United Kingdom's better-managed law firms, Addleshaw Goddard , has
been forced, by what appears to be unexpectedly strong opposition from...
The material below is an excerpt
from the second edition of my Legal Project Management Quick Reference Guide , which is now available.
Copies have already been shipped to purchasers from firms with a total of
over 16,000 lawyers, who pre-ordered the book after the initial announcement in this blog...
When: Wednesday, June 15, 2011 at 1:00 PM EDT
Presented by: The National Law Journal | Legal Times |
Topics to be discussed include:
The importance of traditional KM at Squire to service
As it relates to her Employment and Education
The Associated Press now has a copy of the tsunami plan for
the TEPCO Fukushima Dai-ichi nuclear complex.
It's two pages long and ten years
old. (The AP calls it one page, but it's a double-size page.)
There's some discussion of whether
two pages was enough. From a project management...
For several months now, I and some
of my colleagues in the Public and Professional Interest Division of the International
Bar Association have been reviewing the business plans of the PPID
committees and other entities. These groups range from very small task forces
and working groups of fewer than...
Are you better than you think you are?
One of the most unpleasant surprises in the practice of law is to learn that
a client is dissatisfied with something that you believed that you did quite
well. Bad news like this is unwelcome, but it can be the first step to managing
a major vulnerability...
Over the past few weeks I've been
out and about in the legal community and seen a number of presentations from
The verdict was in. EPIC FAIL!
Now for those of you outside the UK,
Counsel (QCs) are the creme de la creme of that part of our legal
What happens when things don't work
out after a merger as well as the partners had hoped?
There are almost always some rough
spots after any merger of two businesses. However, these can be become
life-threatening for recently merged law firms, which, like most law firms,
typically have lower...
There was something deliciously
ironic about me trying some new time recording software this week. It's many
years after I left life as a private practice lawyer but I can still remember
that huge sense of freedom at escaping the tyranny of the timesheet. The
feeling of being able to work on...
I returned from a working vacation
(mostly working) to find a discussion thread on one of the social networks
started by a lawyer looking to build a network with lawyers in other countries.
It is not surprising that a lot of hands, mostly from solo practitioners and
lawyers in small firms, have been...
Allen & Overy's opening
of its new office in Washington, D.C., announced today at legalweek.com demonstrates the
smart way to plan and execute an international expansion strategy: Go only where
you need to go, but go there with the best.
The London-based global firm will build
Technology has revolutionized our
practice. Faxes used to be the greatest thing ever, and we have moved way
past faxes in the last 10 years. Technology will continue to evolve. My
1. Phones as we
know them are eliminated . All phone calls will be video calls over...
It seems like there was some sort of
psychic alignment in the UK legal blogging community last week.
As the news came rolling in on
changes facing the UK market (Neil Rose's site Legal
Futures is often a good place to start), the Entrepreneur Lawyer
Chrissie Lightfoot wrote a great post...
As we approach the end of September,
firms with fiscal years ending in December should already be taking the first
steps in their year-end fee collection campaign.
Your firm's billing team will
probably do most of the heavy work, but in well-managed law firms the billing
partner for each file...
I just received the monthly
newsletter of the Pennsylvania Disciplinary Board.
Not Fun and Games: Lawyer with Video
Game Addiction Suspended
This month's most interesting
disciplinary decision is the case of Office
of Disciplinary Counsel v. Matthew J. Eshelman . By order dated August 17...
Too many lawyers believe that only "natural rainmakers" can win new clients. This is possibly one of the biggest factors in poor marketing and business development in law firms. Not believing that they can be good at marketing, many lawyers discourage themselves, and sometimes are discouraged...
Do partners in your firm have individual
My colleagues and I have observed that
in some law firms the combined strength of the individual business plans of each
partner can be more important that the overall quality of the firm's business plan.
This is not to say that firm...
One of the
best sources of entertainment about professional ethics is the monthly
newsletter of the Disciplinary Board of the Pennsylvania (USA) Supreme Court.
Because I cannot begin to approach the wittiness of their writers, I beg their
pardon for quoting this month's example of bizarre professional...
In September and October 2011, our firm
conducted a worldwide survey about law firm leadership, as part of our ongoing support
of the Law Firm Management Committee of the International Bar Association . 374 lawyers participated,
more than half of whom are or have been managing partners of law firms...
Our firm is currently advising several
law firms about improvements to their career management policies and procedures.
In some legal markets this has become a very important strategic issue - not just
one of internal human resources management. In order to make the improvements that
When a group of law firm partners
discusses significant changes in their respective firms, one of them will
almost certainly say: "But no other firm in our market does this..."
We have three responses that we ask
our clients to consider:
First, are you sure? We
have frequently discovered...