MIDDLETOWN, Ohio - An insurer's "repeated written notifications and instruction$(s$)" on how an insured needed to submit his unpaid medical claims and his subsequent failure to provide those bills to the proper claims representative defeat his bad faith claim, an Ohio appeals panel found Oct. 14, upholding a trial court's judgment in the insurer's favor (Daniel L. Whisner Jr., et al. v. Farmers Insurance of Columbus Inc., et al., No. CA2013-05-071, Ohio App., 12th Dist.; 2013-Ohio-4533; 2013 Ohio App. LEXIS 4772).