Insurer's Use Of Unlicensed Agents Does Not Support Bad Faith Claim, Judge Rules

Insurer's Use Of Unlicensed Agents Does Not Support Bad Faith Claim, Judge Rules

CAMDEN, N.J. - An insured's claim that her auto insurance provider uses unlicensed customer service representatives to make policy changes over the phone is not sufficient to support claims for bad faith and breach of contract, a New Jersey federal judge ruled Nov. 7, dismissing most of her putative class claims related to the insurer's practices surrounding its provision of uninsured and underinsured motorist (UM/UIM) coverage (Shannon L. Ensey v. Government Employers Insurance Co., et al., No. 1:12-cv-07669, D. N.J.; 2013 U.S. Dist. LEXIS 159373).

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