Doing Good & Building Your Practice Big Time
Creating and fostering excellent relationships is the key to becoming a rainmaker. Providing existing clients with extraordinary service is every attorney's and law firms' ticket for prosperity.
Client Service by the Numbers
The Wharton Business School of the University of Pennsylvania has recently published a very interesting article " Family Firms in the Middle East: The New Rules of Engagement."
A significant number of Walker Clark clients are "family" law firms in emerging legal markets. We have...
"Should I be on Facebook?" That is the first question lawyers often ask me these days. Followed by: "Should I trust Facebook?" and "Is Facebook really worth my time for business development?"
My answer is an enthusiastic YES! but.....
.....only in the hands of a conscientious...
Facebook estimates that only 20% of its members take advantage of the privacy features. As a business professional using Facebook , privacy settings allow you to manage your network so you can speak discreetly to certain Friends, like co-workers or family members, as opposed to other "Friends"...
"There's a lot of business done in country clubs, but you'll never see a company open a booth in the club's dining room. Instead, individual business people network quietly there, blending into the scene and using the social atmosphere to their advantage. That's how I feel about...
Rory Webber, Martindale-Hubbell Connected's Marketing & Community Development Manager interviews legal journalist and MH Connected member, Richard Parnham.
In today's difficult economy, many law firms are focusing on how to survive over the next few months. But good times will - hopefully...
The future of the legal profession is full of uncertainty. Will the old habits return as they did after previous recessions, or will these changes be permanent? No one knows for sure, but there are some possibilities and trends to take notice of.
First of all, corporations have become...
Why don't more law firms conduct client surveys?
Our firm has been researching that issue continuously for the past five years, through surveys (of course!) and also hundreds of informal discussions with law firm managers and marketing directors.
Some law firms are simply afraid to ask for...
Nobel Prize laureate Paul Krugman has a very important column in today's New York Times . His title "The Third Depression," along with the thoughtful analysis that he presents, communicate a clear warning to law firms that depend heavily on clients in the United States and Europe.
In the current economy, other lawyers will be coming after your clients. Every lawyer would therefore be well advised to increase client satisfaction and protect the relationships that ultimately pay your salary, bonus, and rent. You can't make clients too happy.
Review these best practices from...
The final demise of the British firm Halliwells, reported last week in the on-line edition of The Lawyer , is a good case study in the financial failure of a law firm. The Lawyer summarized the factors that led to Halliwells' failure earlier this month .
The failure and breakup of Halliwells is...
Sometimes finding the right strategic partner is like looking for a new romance in a bar. The key to success is finding points of affinity upon which to build a relationship, whether for the rest of the evening or for a lifetime.
This is a second of a series of posts about common mistakes law firms...
I participated earlier today in a discussion group on LinkedIn about client
surveys. This posting provides a few additional comments and observations
that would have made my comment on LinkedIn too long.
The question concerned whether a law firm should do its own client
(Hang on, we'll get to the
application of this principle to Legal Project Management in a while.)
To paraphrase Gordon Gecko,
stealing, for want of a better word, is good... in baseball.
Or so I've been trying to teach my
"But what if I get thrown out?" he
There is a good article in the 7 May
2011 issue of The Economist, "A Less Gilded Future."
Although I do not agree with a few minor points, it describes how easily a
well-established law firm (in this case, the U.S. firm of Howrey, LLP) can go
over the edge.
The two issues that Howrey's...
friend" strategies really do work for law firms, but they require thorough
research, a solid business case, and realistic expectations.
global has become a two-way journey.
the late 1990s, firms in mature legal markets in Europe and North America have
What happens when things don't work
out after a merger as well as the partners had hoped?
There are almost always some rough
spots after any merger of two businesses. However, these can be become
life-threatening for recently merged law firms, which, like most law firms,
typically have lower...
I returned from a working vacation
(mostly working) to find a discussion thread on one of the social networks
started by a lawyer looking to build a network with lawyers in other countries.
It is not surprising that a lot of hands, mostly from solo practitioners and
lawyers in small firms, have been...
Allen & Overy's opening
of its new office in Washington, D.C., announced today at legalweek.com demonstrates the
smart way to plan and execute an international expansion strategy: Go only where
you need to go, but go there with the best.
The London-based global firm will build
Differentiation is getting harder
for law firms. We all know that.
Clients constantly state that they
want their lawyers to have deeper knowledge of their business and environment.
As the market changes, more and more
firms are re-examining their
business model and questioning how they are...
When a group of law firm partners
discusses significant changes in their respective firms, one of them will
almost certainly say: "But no other firm in our market does this..."
We have three responses that we ask
our clients to consider:
First, are you sure? We
have frequently discovered...
"For years, pro-immigration conservative activists have tried with little success to gain an audience with top Republicans in Washington. But since last month’s election, with the GOP’s dismal performance among Hispanics, that has started to change. On Tuesday, more than 250 activists...
The construction world has been hit with story after story of the hard times that have hit those in commercial and residential construction markets. Doom and gloom is everywhere. Capacity built up in the good years led to larger construction companies that now have to deal with bidding wars (and the...
Department of Homeland Security - Female Genital Mutilation or Cutting (FGM/C) Outreach Strategy - January 2017